Retail Sales Manager: Elevate Customer Experience & Ops

Michaels Stores; Missouri; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Job summary

The Michaels Companies Inc. in Howell, NJ is seeking a Sales Manager to lead a high-performing selling culture across the store, drive strong sales results, and ensure an engaging customer experience with consistent brand standards.

You will coach team members, manage store operations, support POS and Self-Checkout, and oversee programs such as loyalty, protection plans, and in-store events. The role requires flexibility for nights and weekends and a commitment to exceptional service.

Qualifications

• 3+ years retail leadership experience.
• Ability to coach and develop team members.
• Experience managing front-end and service operations.

Responsibilities

• Lead and champion a high-performing selling culture.
• Oversee store operations and service standards.
• Drive sales, customer experience, and KPI results.
• Provide Manager-on-Duty coverage and daily leadership.

Skills

Retail leadership

Customer service

Operations management

Staff development

Tools

POS systems

Self-Checkout

Job description

The Michaels Companies Inc. in Howell, NJ is seeking a Sales Manager to lead a high-performing selling culture across the store, drive strong sales results, and ensure an engaging customer experience with consistent brand standards.

You will coach team members, manage store operations, support POS and Self-Checkout, and oversee programs such as loyalty, protection plans, and in-store events. The role requires flexibility for nights and weekends and a commitment to exceptional service.