Store Sales Leader — Customer Experience & Ops

The Michael's Companies; San Luis Obispo (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Medical, dental, vision coverage

Job summary

The Michaels Companies is seeking a Sales Manager in SAN LUIS OBISPO, CA to lead a high-performing selling culture and drive strong sales results. You will oversee front-end and service operations, coach the team, and ensure execution of brand standards and SOPs to meet KPIs.

Responsibilities include coordinating POS usage, managing loyalty programs, and driving omni-channel fulfillment such as BOPIS and Same Day Delivery.

Qualifications

• 3+ years retail leadership experience.
• Strong communication and coaching skills.
• Knowledge of store operations and customer experience.

Responsibilities

• Assist Store Manager in leading SOPs and company programs.
• Ensure policy execution and hold team accountable for conditions and results.
• Model and coach customer experience and selling behaviors to drive conversion and satisfaction.
• Provide Manager-on-Duty coverage and maintain floor leadership.

Skills

Retail leadership

Customer service

Staff coaching

Sales optimization

Tools

POS Systems

Self-Checkout

Job description

The Michaels Companies is seeking a Sales Manager in SAN LUIS OBISPO, CA to lead a high-performing selling culture and drive strong sales results. You will oversee front-end and service operations, coach the team, and ensure execution of brand standards and SOPs to meet KPIs.

Responsibilities include coordinating POS usage, managing loyalty programs, and driving omni-channel fulfillment such as BOPIS and Same Day Delivery.