Store Sales Lead: Grow Sales & Service Excellence

Goodwill Industries of Hawaii; Aiea (HI); On-site; USD 25,000 - 26,000; Full time

Job summary

Goodwill Industries of Hawaii, located in Aiea, HI, is seeking a Lead Sales Associate to oversee daily store operations and support the Retail Store Manager. The role emphasizes staff supervision, customer service excellence, and achieving sales targets while maintaining a safe work environment.

The Lead Sales Associate will train staff, manage schedules, handle cash with accuracy, and prepare sales and inventory reports.

Qualifications

• Trains and supervises staff on store policies and duties.
• Drives sales and meets/exceeds daily goals.
• Maintains accurate cash handling and sales records.
• Tracks deliveries, inventory, and reports discrepancies.

Responsibilities

• Assigns duties, schedules shifts and breaks, and ensures adequate floor coverage.
• Trains and supervises staff on store policies and job duties.
• Orders and inspects merchandise, supplies, and equipment.
• Tracks deliveries, check for accuracy and reports discrepancies.
• Prepare sales and inventory reports.
• Ensure accuracy in sales and cash handling.
• Handles customer complaints, returns and service issues professionally.
• Assist staff with complex sales and customer service tasks.
• Meets or exceeds sales goals by managing daily store operations.
• Maintain regular communication with store leadership.
• Supports donation and production operations as needed.
• Mantenes a safe work environment
• Other duties as assigned

Skills

Staff supervision

Sales goal achievement

Cash handling

Inventory reporting

Customer service

Store operations

Scheduling

Job description

Goodwill Industries of Hawaii, located in Aiea, HI, is seeking a Lead Sales Associate to oversee daily store operations and support the Retail Store Manager. The role emphasizes staff supervision, customer service excellence, and achieving sales targets while maintaining a safe work environment.

The Lead Sales Associate will train staff, manage schedules, handle cash with accuracy, and prepare sales and inventory reports.