Retail Sales Lead: Inspire the Team & Exceed Goals

Goodwill Hawaii; Kapolei (HI); On-site; USD 36,000 - 48,000; Full time

Job summary

Goodwill Hawaii is seeking a Lead Sales Associate to support the Retail Store Manager in guiding staff and running daily store operations. You will help ensure a well-organized sales floor, deliver exceptional customer service, and coach team members to meet performance goals.

Responsibilities include staff scheduling, merchandise handling, sales reporting, and maintaining a safe work environment while upholding Goodwill’s mission to empower individuals through work.

Qualifications

• Experience in retail environment with customer focus.
• Ability to lead and train a small team.
• Familiarity with store policies and cash handling.

Responsibilities

• Assigns duties and schedules shifts to ensure floor coverage.
• Trains staff on store policies and duties and supervises execution.
• Orders merchandise and inspects stock and equipment.
• Tracks deliveries and reports discrepancies.
• Prepares sales and inventory reports.
• Maintains accuracy in sales and cash handling.
• Represents the store in handling customer issues professionally.
• Supports staff with complex sales and service tasks.
• Keeps daily store operations aligned with goals and leadership communication.
• Maintains a safe work environment.

Skills

Customer service

Leadership

Store operations

Team supervision

Tools

POS system

Job description

Goodwill Hawaii is seeking a Lead Sales Associate to support the Retail Store Manager in guiding staff and running daily store operations. You will help ensure a well-organized sales floor, deliver exceptional customer service, and coach team members to meet performance goals.

Responsibilities include staff scheduling, merchandise handling, sales reporting, and maintaining a safe work environment while upholding Goodwill’s mission to empower individuals through work.