Sales Floor Leader: Elevate Service & Results

Goodwill Hawaii; Aiea (HI); On-site; USD 42,000 - 56,000; Full time

Job summary

Goodwill Hawaii is seeking a Lead Sales Associate to assist the Retail Store Manager in overseeing employees and daily store operations. You will ensure the sales floor is well-organized, provide excellent service, and support team members in meeting performance expectations.

This role focuses on meeting sales goals, supervising staff, cash handling with accuracy, and maintaining a safe, welcoming environment.

Qualifications

• Experience supervising staff and scheduling shifts.
• Strong customer service orientation.
• Ability to meet or exceed sales goals.

Responsibilities

• Assign duties, schedules shifts, and ensure floor coverage.
• Trains and supervises staff on store policies and job duties.
• Orders and inspects merchandise, supplies, and equipment.
• Tracks deliveries, checks accuracy, reports discrepancies.
• Prepare sales and inventory reports.
• Ensure accuracy in sales and cash handling.
• Handles customer complaints professionally.
• Meet or exceeds sales goals by managing daily store operations.
• Maintain regular communication with store leadership.
• Supports donation and production operations as needed.
• Maintains a safe work environment.

Skills

Customer service

Team leadership

Cash handling

Store operations

Merchandise replenishment

Education

High school diploma

Job description

Goodwill Hawaii is seeking a Lead Sales Associate to assist the Retail Store Manager in overseeing employees and daily store operations. You will ensure the sales floor is well-organized, provide excellent service, and support team members in meeting performance expectations.

This role focuses on meeting sales goals, supervising staff, cash handling with accuracy, and maintaining a safe, welcoming environment.