Store Sales Lead & Customer Experience

Cheryl's Cookies; Columbus (OH); On-site; USD 17,000 - 21,000; Full time

Job summary

Cheryl's Cookies in Columbus, OH is seeking a store associate to welcome customers, guide them through the shopping process, and provide product knowledge. You will ask open-ended questions, upsell gifts, and ensure a memorable shopping experience while handling orders in person and over the phone.

Opportunity to lead during manager absence and manage shifts with a focus on customer service. Applicants should be reliable, on their feet for long periods, able to lift 25 lbs, and adhere to uniform

Qualifications

• Reliable Transportation
• Positive Attitude and Disposition
• Ability to be on your feet at least 8hrs at a time
• Lift at least 25lbs
• Adhering to Uniform Policy & Attendance Policy. Enforce said policies with co-workers
• Must be comfortable being in and running the store solo on occasion
• Knowledge of Appropriate Phone Etiquette
• Extensive Teamwork Experience & Leadership

Responsibilities

• Greeting & interacting with all types of customers
• Showcasing our amazing products & teaching our visitors how to shop our store by leading them through the buying process
• Asking open-ended questions while conversing with the customers so you can learn what their needs are
• Making the shopping experience memorable by providing correct, helpful, and instant knowledge of our product
• Going above and beyond the service expectations of the customers during every interaction
• Helping the customers add to their gifts or take-home purchases by using suggestive selling techniques
• Thanking the customer for their purchase no matter how small
• Taking orders correctly & completely in person & over the phone, including Large Client Orders
• Leading your team in the absence of managers which includes: running the shift, delegating duties, & preparing the store for the next shift
• Cash handling, counting down, and balancing the cash drawers at close &/or open. Taking care of customer issues and troubleshooting issues on the spot.

Job description

Cheryl's Cookies in Columbus, OH is seeking a store associate to welcome customers, guide them through the shopping process, and provide product knowledge. You will ask open-ended questions, upsell gifts, and ensure a memorable shopping experience while handling orders in person and over the phone.

Opportunity to lead during manager absence and manage shifts with a focus on customer service. Applicants should be reliable, on their feet for long periods, able to lift 25 lbs, and adhere to uniform