Shift Lead - Retail Ops & Customer Experience

Walgreens Co.; Columbus (OH); On-site; USD 24,000 - 31,000; Part time

Job summary

Walgreens Co. is hiring for a store role in Columbus, OH. The incumbent will open and close the store in the absence of management, handle cash operations, and ensure floor and stock room readiness for business hours.

The role emphasizes delivering a distinctive customer experience and leading by example in service standards. Responsibilities include engaging customers, assisting with products and services, and coaching team members on service excellence and operational tasks.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Models and shares customer service best practices with team members to deliver a distinctive experience, including greeting, eye contact, courtesy, and proactive help.

Skills

Leadership experience

English proficiency

Job description

Walgreens Co. is hiring for a store role in Columbus, OH. The incumbent will open and close the store in the absence of management, handle cash operations, and ensure floor and stock room readiness for business hours.

The role emphasizes delivering a distinctive customer experience and leading by example in service standards. Responsibilities include engaging customers, assisting with products and services, and coaching team members on service excellence and operational tasks.