Store Replenishment & Customer Experience Specialist

Michaels Stores; Westminster (MD); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

Employee discounts

Medical, dental, and vision coverage

401(k) with employer match

Job summary

The Michaels Stores in Westminster, CO is hiring a store team member to deliver friendly customer service, assist shoppers, and process transactions in a fast checkout. You will help customers locate products, enroll them in rewards programs, and support omni-channel processes such as Buy Online Pickup in Store and Ship From Store.

ENSURE store standards, stock, planograms, and merchandise recovery while maintaining a safe, climate-controlled environment.

Qualifications

• Retail and/or customer service experience preferred

Responsibilities

• Deliver friendly customer service, help customers shop our store, and find what they’re looking for
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Job description

The Michaels Stores in Westminster, CO is hiring a store team member to deliver friendly customer service, assist shoppers, and process transactions in a fast checkout. You will help customers locate products, enroll them in rewards programs, and support omni-channel processes such as Buy Online Pickup in Store and Ship From Store.

ENSURE store standards, stock, planograms, and merchandise recovery while maintaining a safe, climate-controlled environment.