Store Pro: Auto Parts Specialist & Customer Champion

Genuine Parts Company; Mechanicsville (VA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

Genuine Parts Company is seeking an in-store Associate for the NAPA shop team in Mechanicsville, VA. You will assist retail and wholesale customers with automotive parts solutions, leveraging product knowledge to deliver a positive customer experience and accurate order fulfillment.

Responsibilities include operating POS, assisting with inventory, and coordinating deliveries. The role emphasizes customer engagement, teamwork, and adherence to store procedures in a fast-paced retail environment.

Qualifications

• High School Diploma or GED required.
• Valid Driver’s License required.
• Excellent verbal and written communication skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.
• Experience in automotive, retail, or parts environment preferred.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Communication skills

Customer service

Willingness to learn

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Job description

Genuine Parts Company is seeking an in-store Associate for the NAPA shop team in Mechanicsville, VA. You will assist retail and wholesale customers with automotive parts solutions, leveraging product knowledge to deliver a positive customer experience and accurate order fulfillment.

Responsibilities include operating POS, assisting with inventory, and coordinating deliveries. The role emphasizes customer engagement, teamwork, and adherence to store procedures in a fast-paced retail environment.