Store Parts Pro: Customer Solutions & Service

Genuine Parts Company; Philadelphia (Philadelphia County); On-site; USD 28,000 - 36,000; Full time

Job summary

Genuine Parts Company’s NAPA store is seeking a Store Pro to be the primary customer contact, delivering high-quality automotive parts solutions in a fast-paced retail environment.

You will use product knowledge to assist customers and support both retail and wholesale workflows, operating POS and inventory systems while contributing to store performance through teamwork and engagement.

Qualifications

• High School Diploma or GED required.
• Strong communication and interpersonal skills.
• Customer-focused mindset with problem-solving abilities.
• Willingness to learn automotive parts and systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and teammates.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions and inquiries.
• Build relationships to drive loyalty and repeat business.
• Assist with deliveries and logistics management.
• Participate in inventory control and housekeeping duties.
• Contribute to store performance and continuous improvement.

Skills

Strong communication

Customer-focused

Willingness to learn

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Job description

Genuine Parts Company’s NAPA store is seeking a Store Pro to be the primary customer contact, delivering high-quality automotive parts solutions in a fast-paced retail environment.

You will use product knowledge to assist customers and support both retail and wholesale workflows, operating POS and inventory systems while contributing to store performance through teamwork and engagement.