Automotive Parts Store Pro: Customer Experience Focus

Genuine Parts Company; Pitman (NJ); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Job summary

Genuine Parts Company, doing business as NAPA, seeks a Store Pro to serve as the primary contact for customers in the retail store. You will provide automotive parts solutions, support both retail and wholesale customers, and contribute to store performance through product knowledge and responsiveness.

The role emphasizes delivering a high-quality customer experience, utilizing systems like POS, and collaborating with store teams to optimize operations and logistics.

Qualifications

• High School Diploma or GED is required.
• Valid Driver’s License is required.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate deliveries and support efficient logistics and fulfillment operations.

Skills

Strong communication

Customer-focused

Willingness to learn

Automotive/retail experience

Education

High School Diploma or GED

Tools

POS systems

Inventory/cataloging systems

Job description

Genuine Parts Company, doing business as NAPA, seeks a Store Pro to serve as the primary contact for customers in the retail store. You will provide automotive parts solutions, support both retail and wholesale customers, and contribute to store performance through product knowledge and responsiveness.

The role emphasizes delivering a high-quality customer experience, utilizing systems like POS, and collaborating with store teams to optimize operations and logistics.