Store Ops Leader (Shift Lead) — Customer Focused

Save-A-Lot, Ltd.; Town of Florida (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Save-A-Lot, Ltd. in Auburndale, FL is seeking a Shift Lead to direct daily store activities in the absence of management.

You will open and close the store, supervise full-time and part-time teammates, and ensure friendly customer service while following company policies. Responsibilities include cash handling, stock replenishment, resolving customer complaints, maintaining health and safety standards, and supporting the Store Manager.

Qualifications

• Must be 18 years of age or older.
• High School diploma or equivalent required.
• Comprehensive product knowledge and the ability to train other team members.
• Previous training / supervisory experience a plus.
• Proficiency in basic math skills including addition, subtraction, multiplication and division.
• Must be able to read, write and speak in English.
• Spanish language skills are a plus.
• Must be dependable and flexible.
• Ability to travel to multiple work locations.
• Excellent customer service, teamwork and problem-solving skills.
• Must adhere to uniform dress code.

Responsibilities

• Open and close the store according to established procedures.
• Directs and monitors day-to-day activities of full-time/part-time store team members in all departments.
• Communicates with customers in a friendly and courteous manner.
• Resolves customer complaints, including exchanges and refunds.
• Documents complaints and follows up to correct the source of the complaint.
• Conducts front end administrative procedures including cash counting, till preparation, cash drops and sale of gift cards.
• Completes electronic store reports and reports results to Store Manager.
• Performs cashier and stocking duties when necessary.
• Escalates employee issues to Store Manager or District Manager.
• Responds promptly to vendors and deliveries.
• Stocks inventory across departments and checks dates.
• Ensures store health and safety compliance.
• Handles emergency management, evacuation procedures as needed.
• Protects company property, funds and merchandise.
• Maintains loss prevention procedures daily.
• Maintains store sanitation throughout the shift.
• Acts as first contact for media/regulatory visitors and refers to Store Manager.
• Participates in panel interviewing but no hiring decision authority.
• Performs other duties, including cross-department work, as assigned.
• Collaborates, takes initiative and drives results; communicates effectively.

Skills

Customer service

Supervisory experience

Communication

Spanish language skills

Education

High School diploma or equivalent

Job description

Save-A-Lot, Ltd. in Auburndale, FL is seeking a Shift Lead to direct daily store activities in the absence of management.

You will open and close the store, supervise full-time and part-time teammates, and ensure friendly customer service while following company policies. Responsibilities include cash handling, stock replenishment, resolving customer complaints, maintaining health and safety standards, and supporting the Store Manager.