Store Ops Leader: Customer Experience & Teams

Victoria’s Secret & Co.; Roseville (CA); On-site; USD 50,000 - 60,000; Full time

Job summary

Victoria’s Secret & Co. is seeking an Assistant Store Manager – Operations to translate store strategy into daily action, coach leaders, and drive store‑wide performance.

You will lead customer experience across the brand, develop leadership talent, and collaborate with Operations to ensure readiness and an exceptional shopping environment. The role reports to the Store Manager and requires experience in retail leadership, coaching, and strong execution of brand standards.

Qualifications

• Passion for the Victoria’s Secret Brand and the ability to drive customer satisfaction and loyalty.
• Experience reviewing business reports and insights and taking immediate action to achieve results.
• A sense of self‑awareness with an interest in seeking feedback to improve and develop.
• Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.
• Experience with influencing cross‑functional partners in informal and formal settings.
• Ability to work nights, weekends, and a flexible schedule.
• Ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, kneeling, walking, and prolonged standing as part of daily tasks.
• Ability to use technology (headsets, mobile devices, computers).
• 4+ years of retail or operations leadership experience preferred.

Responsibilities

• Customer experience execution across all brands, ensuring consistency, quality, and emotional connection.
• Leadership development of Managers, including coaching, performance management, and talent progression.
• Sales floor execution through Head Coach leadership, driving behaviors that deliver top‑line results.
• Translation of store strategy into clear priorities and expectations across teams.
• Partnership with Operations to ensure store readiness enables the customer experience.
• Talent lifecycle ownership (hiring, development, performance management) alongside the Store Manager.
• Direct reports, as assigned, including Managers and/or Supervisors.

Skills

Customer experience

Leadership development

Coaching

Talent development

Cross-functional influence

Labor management

Technology use

Retail leadership

Job description

Victoria’s Secret & Co. is seeking an Assistant Store Manager – Operations to translate store strategy into daily action, coach leaders, and drive store‑wide performance.

You will lead customer experience across the brand, develop leadership talent, and collaborate with Operations to ensure readiness and an exceptional shopping environment. The role reports to the Store Manager and requires experience in retail leadership, coaching, and strong execution of brand standards.