Store Ops Leader: Customer Experience & Credit

Kimbrell’s Home Furnishings (Furniture Distributors, Inc.); Lumberton (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) matching

Bonus

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Kimbrell’s Furniture in Lumberton, NC is seeking an experienced Assistant Store Manager to support the Store Manager in daily operations, credit functions, and team performance. You will drive operational excellence, ensure credit compliance, and develop team members while delivering outstanding customer service.

In this role you will foster accountability, professionalism, and a positive, results-driven store environment, lead staff when needed, and contribute to sales growth through customer

Qualifications

• Leadership and coaching experience in a retail setting.
• Strong customer service orientation and problem solving.
• Knowledge of credit and collections processes and store controls.
• Ability to enforce policies while maintaining positive team morale.
• Proven ability to lead teams and deliver results.

Responsibilities

• Support overall store operations, ensuring adherence to company policies, procedures, and performance expectations.
• Lead, coach, and develop team members to achieve operational, sales, and customer service goals.
• Provide performance feedback and assist with employee relations, including coaching and disciplinary actions as needed.
• Supervise store operations and staff in the absence of the Store Manager.
• Ensure a high-quality customer experience through professional service, showroom presentation, and active merchandising support.
• Assist with showroom organization, product placement, and maintaining clean, sales-ready displays.
• Drive sales growth through customer engagement, promotional support, and community involvement.
• Support sales activities, including assisting customers and ensuring team execution of the company sales model.
• Oversee credit and collection processes, ensuring compliance with company policies and applicable laws.
• Assist with customer account management, contract negotiation, and documentation accuracy.
• Maintain financial controls, including cash handling, payment processing, deposits, and recordkeeping.
• Ensure proper handling of customer information in compliance with privacy regulations.
• Support administrative functions, reporting, and daily store organization.
• Maintain a safe, organized work environment and assist with operational tasks, including light merchandise handling as needed.
• Perform other duties as assigned

Skills

Leadership

Customer service

Retail operations

Credit / collections

Team development

Bilingual (English-Spanish)

Education

High school diploma or equivalent

Job description

Kimbrell’s Furniture in Lumberton, NC is seeking an experienced Assistant Store Manager to support the Store Manager in daily operations, credit functions, and team performance. You will drive operational excellence, ensure credit compliance, and develop team members while delivering outstanding customer service.

In this role you will foster accountability, professionalism, and a positive, results-driven store environment, lead staff when needed, and contribute to sales growth through customer