Store Ops Lead: Customer Experience & Efficiency

Lowe's Home Centers, LLC; Fairview Heights (IL); On-site; USD 62,000 - 104,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

401(k) Retirement account with company

Paid time off

Associate discount

Job summary

Lowe's in Illinois is seeking an Operations Assistant Store Manager to lead a team, drive sales, and ensure a clean, safe, and well-stocked store. You will optimize coverage, respond to demand, and coach staff toward exceptional customer service and store performance.

The role requires managing daily operations, collaborating with leadership, and potentially rotating through merchandising and specialty assignments to enhance cross-training and development.

Qualifications

• 2 years of experience leading associates in a retail environment.
• 3 years of experience in a fast-paced, cross-functional work environment.
• 1 year of experience performing manager-on-duty responsibilities.
• Experience using Microsoft Office Suite.
• Ability to obtain sales related licensure or registration as required by law.

Responsibilities

• Anticipate customer flow and adjust schedules to ensure proper coverage.
• Plan for spikes in sales and maintain stock to support demand.
• Conduct safety walks and coach associates on safe work practices.
• Lead a team to achieve sales and margin goals while driving operational efficiency.
• Collaborate with store leadership, District Manager, and Area staff on service, sales, and operations targets.
• Rotate through Merchandising and Specialty roles for cross-training and development.

Skills

Leading associates

Retail experience

Cross-functional collaboration

Microsoft Office

Sales licensing readiness

Education

Bachelor's degree or background in retail logistics

Tools

Genesis

M2O

Project Tool

Thin Client

Job description

Lowe's in Illinois is seeking an Operations Assistant Store Manager to lead a team, drive sales, and ensure a clean, safe, and well-stocked store. You will optimize coverage, respond to demand, and coach staff toward exceptional customer service and store performance.

The role requires managing daily operations, collaborating with leadership, and potentially rotating through merchandising and specialty assignments to enhance cross-training and development.