Store Ops & Compliance Specialist (Remote)

Genuine Parts Company; United States; On-site; USD 42,000 - 66,000; Full time

Job summary

Genuine Parts Company is seeking a Store Support Specialist to help stores manage P&L, implement key business initiatives, and ensure policy compliance. The role supports NAPA Auto Parts teams and collaborates across departments to troubleshoot issues and improve store efficiency.

Responsibilities include monitoring policies, identifying gaps, reporting metrics to senior leaders, and providing basic training to new staff.

Qualifications

• 4+ years of administrative, planning and analytical experience, requiring attention to detail in a fast-paced multi-unit operation.
• Operational Excellence: Ensures consistent execution of operational standards to maximize store performance and efficiency.
• Strong time management abilities.
• Proficiency in operational tools, inventory management systems, and reporting software.
• Excellent customer care and focus; ability to assess customers’ needs and provide answers, paths, troubleshooting help, or methods for a positive customer experience.
• Strong interest and proficiency in general business, retail, and distribution operations.
• Basic ability to adapt to change, strive for improvements and eager to learn new working processes and methods.
• Specific NAPA Store experience, at either a Store or Assistant Store Manager or District Manager level is highly desirable.

Responsibilities

• Monitor and ensure compliance with operational policies, procedures and management tools.
• Identify implementation and compliance gaps at store, region and division level.
• Measure and report all key compliance metrics to senior audiences.
• Complete a wide array of administrative tasks that support store efficiency and productivity.
• Training Support: Providing basic training to new team members on internal systems, processes and procedures.
• Incident Management & Escalation: Identifying complex issues that require further support from IT or other departments and escalating them appropriately.
• Reporting & Analysis: Tracking support tickets, identifying common issues, and generating reports to identify trends and potential areas for improvement.
• Process Improvement: Identifying opportunities to optimize team workflows and suggest enhancements to complex business problems.
• Service Excellence: Delivering world-class associate service by following established departmental policies, processes, and standards.

Skills

Administrative experience

Planning

Analytical

Time management

Customer service

Data analysis

Reporting

Inventory systems

Operational tools

Tools

Inventory management systems

Reporting software

Operational tools

Job description

Genuine Parts Company is seeking a Store Support Specialist to help stores manage P&L, implement key business initiatives, and ensure policy compliance. The role supports NAPA Auto Parts teams and collaborates across departments to troubleshoot issues and improve store efficiency.

Responsibilities include monitoring policies, identifying gaps, reporting metrics to senior leaders, and providing basic training to new staff.