Store Operations Workload Coordinator

American Eagle Outfitters Inc.; Pittsburgh (Allegheny County); On-site; USD 52,000 - 72,000; Full time

Job summary

American Eagle Outfitters, Inc. in Pittsburgh, PA is seeking a Coordinator, Store Operations (Operational Workload) to drive operational excellence by coordinating workload planning, execution, and field communications across Store Operations, Field Visual, Marketing, Merchandising, and other partners.

This role requires strong organizational and project management skills in a fast-paced retail environment.

Qualifications

• Bachelor's degree in Business, Communications, Retail Management, or a related field.
• 2-3 years of experience in retail, corporate retail operations, project coordination, or a related field.
• Proficiency in Google Workspace and Microsoft Office Suite; strong organizational and communication skills.

Responsibilities

• Manage the execution of workload planning initiatives, including surveys, assessments, testing, and multi-phase rollout communications.
• Own and maintain workload planning calendars for Field Leaders and Store Teams, ensuring key business initiatives and timelines are accurately reflected and communicated.
• Coordinate the development and distribution of quarterly workload guides, partnering with cross-functional teams to ensure accuracy, alignment, and timely delivery.
• Collaborate with cross-functional partners, including Store Operations, Field Visual, Marketing, Merchandising, and Field Leadership, to gather information and ensure workload initiatives are clear, actionable, and aligned with business priorities.
• Coordinate product and promotional testing activities by tracking timelines, collecting field feedback, and supporting the successful execution of pilot and test initiatives.
• Monitor workload planning processes and identify opportunities to improve communication, organization, and operational efficiency, escalating recommendations as appropriate.
• Track workload metrics and summarize field feedback to identify trends and support continuous improvement efforts.
• Maintain workload planning tools, documentation, and resources to ensure field teams have access to accurate, up-to-date information.
• Provide rotational weekend on-call communication support.
• Additional duties as assigned.

Skills

Organizational skills

Project coordination

Communication skills

Attention to detail

Cross-functional collaboration

Problem solving

Travel flexibility

Education

Bachelor's degree in Business or related field

Tools

Google Workspace

Microsoft Office

Job description

American Eagle Outfitters, Inc. in Pittsburgh, PA is seeking a Coordinator, Store Operations (Operational Workload) to drive operational excellence by coordinating workload planning, execution, and field communications across Store Operations, Field Visual, Marketing, Merchandising, and other partners.

This role requires strong organizational and project management skills in a fast-paced retail environment.