Coordinator - Store Operations (Operational Workload)

American Eagle Outfitters Inc.; Pittsburgh (Allegheny County); On-site; USD 52,000 - 72,000; Full time

Job summary

American Eagle Outfitters, Inc. in Pittsburgh, PA is seeking a Coordinator, Store Operations (Operational Workload) to drive operational excellence by coordinating workload planning, execution, and field communications across Store Operations, Field Visual, Marketing, Merchandising, and other partners.

This role requires strong organizational and project management skills in a fast-paced retail environment.

Qualifications

• Bachelor's degree in Business, Communications, Retail Management, or a related field.
• 2-3 years of experience in retail, corporate retail operations, project coordination, or a related field.
• Proficiency in Google Workspace and Microsoft Office Suite; strong organizational and communication skills.

Responsibilities

• Manage the execution of workload planning initiatives, including surveys, assessments, testing, and multi-phase rollout communications.
• Own and maintain workload planning calendars for Field Leaders and Store Teams, ensuring key business initiatives and timelines are accurately reflected and communicated.
• Coordinate the development and distribution of quarterly workload guides, partnering with cross-functional teams to ensure accuracy, alignment, and timely delivery.
• Collaborate with cross-functional partners, including Store Operations, Field Visual, Marketing, Merchandising, and Field Leadership, to gather information and ensure workload initiatives are clear, actionable, and aligned with business priorities.
• Coordinate product and promotional testing activities by tracking timelines, collecting field feedback, and supporting the successful execution of pilot and test initiatives.
• Monitor workload planning processes and identify opportunities to improve communication, organization, and operational efficiency, escalating recommendations as appropriate.
• Track workload metrics and summarize field feedback to identify trends and support continuous improvement efforts.
• Maintain workload planning tools, documentation, and resources to ensure field teams have access to accurate, up-to-date information.
• Provide rotational weekend on-call communication support.
• Additional duties as assigned.

Skills

Organizational skills

Project coordination

Communication skills

Attention to detail

Cross-functional collaboration

Problem solving

Travel flexibility

Education

Bachelor's degree in Business or related field

Tools

Google Workspace

Microsoft Office

Job description

Job Description

POSITION TITLE: Coordinator- Store Operations (Operational Workload)

REPORTS TO: Sr. Manager- Store Operations

STATUS: Full Time Non-Exempt

SUPERVISES: N/A

POSITION SUMMARY

The Coordinator, Operational Workload plays a key role in driving operational excellence by coordinating workload planning, execution, and field communications that support consistent store execution. This role manages workload calendars, develops planning tools, and partners with cross-functional teams-including Store Operations, Field Visual, Marketing, Merchandising, and other business partners—to ensure operational initiatives are clear, actionable, and aligned with business priorities. This position requires exceptional organizational, attention to detail, project management, and communication skills, along with the ability to manage multiple priorities in a fast-paced environment. Through continuous process improvement and operational support, the Coordinator helps optimize field execution while enhancing the overall associate experience. As the Coordinator, Operational Workload, you will embody our values by creating a positive and productive workplace culture, acting as a role model for all associates.

Responsibilities

• Manage the execution of workload planning initiatives, including the development and distribution of surveys, assessments, testing, and multi-phase rollout communications.
• Own and maintain workload planning calendars for Field Leaders and Store Teams, ensuring key business initiatives and timelines are accurately reflected and communicated.
• Coordinate the development and distribution of quarterly workload guides, partnering with cross-functional teams to ensure accuracy, alignment, and timely delivery.
• Collaborate with cross-functional partners, including Store Operations, Field Visual, Marketing, Merchandising, and Field Leadership, to gather information and ensure workload initiatives are clear, actionable, and aligned with business priorities.
• Coordinate product and promotional testing activities by tracking timelines, collecting field feedback, and supporting the successful execution of pilot and test initiatives.
• Monitor workload planning processes and identify opportunities to improve communication, organization, and operational efficiency, escalating recommendations as appropriate.
• Track workload metrics and summarize field feedback to identify trends and support continuous improvement efforts.
• Maintain workload planning tools, documentation, and resources to ensure field teams have access to accurate, up-to-date information.
• Provide rotational weekend on-call communication support.
• Additional duties as assigned.

Qualifications

• Bachelor's degree in Business, Communications, Retail Management, or a related field required. Minimum of 2-3 years of experience in retail, corporate retail operations, project coordination, or a related field.
• Proficient in Google Workspace, Microsoft Office Suite (Excel, PowerPoint, Outlook), and other business technology platforms.
• Strong organizational, time management, and project coordination skills, with the ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong attention to detail, with the ability to maintain accuracy and meet deadlines.
• Demonstrated ability to collaborate effectively with cross-functional partners.
• Strong problem-solving skills and a continuous improvement mindset.
• Occasional travel required.

Physical Requirements

• Ability to sit, stand, or walk for long periods of time.

Pay/Benefits Information

• Actual starting pay is determined by various factors, including but not limited to relevant experience and location.
• Subject to eligibility requirements, associates may receive health care benefits (including medical, vision, and dental); wellness benefits; 401(k) retirement benefits; life and disability insurance; employee stock purchase program; paid time off; paid sick leave; and parental leave and benefits.
• Paid Time Off, paid sick leave, and holiday pay vary by job level and type, job location, employment classification (part-time or full-time / exempt or non-exempt), and years of service. For additional information, please click here .
• AEO may also provide discretionary bonuses and other incentives at its discretion.

About Us

Get to Know AEO

American Eagle Outfitters, Inc. (NYSE: AEO) is a leading global specialty retailer with a portfolio of beloved apparel brands including American Eagle, Aerie, OFFL/NE by Aerie, Todd Snyder and Unsubscribed.

Rooted in optimism, inclusivity and authenticity, AEO’s brands empower every customer to celebrate their unique personal style by offering casual, comfortable, timeless outfitting and high-quality products that are made to last. In addition to a robust e-commerce business, we operate stores in the United States, Canada and Mexico, with merchandise available in more than 30 countries through a global network of license partners.

At AEO, we believe in the power of our people and our brands. Our Better Together culture creates a mutual desire to succeed–inspiring our community to excel, while driving future growth for the business and associates. Through experience, exposure and education we empower associates to build their unique career journey.

Inclusion, Diversity, Equity and Access at AEO

AEO is an Equal Opportunity Employer and is committed to complying with all federal, state and local equal employment opportunity ("EEO") laws. AEO prohibits discrimination against associates and applicants for employment because of the individual's race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital or partnership status, domestic violence or stalking victim status, genetic information or predisposing genetic characteristics, military or veteran status, or any other characteristic protected by law. This applies to all AEO activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. AEO also provides reasonable accommodation of religion and disability in accordance with applicable law.

Applications will be accepted until the Apply Before date (if applicable), but may be extended based on applicant volume.

JOB INFO

Job Identification 29978

Job Category : Store Operations

Posting Date : 2026-07-31T14:49:16+00:00

Job Schedule : Full time

Locations : Pittsburgh, PA, United States