Store Operations & Transactions Specialist

CarMax; Hickory (NC); On-site; USD 20,664 - 28,929; Part time

Benefits offered by this job

Sick time (part-time)

Vacation time

Floating Holiday Time

Job summary

CarMax in Hickory, NC is seeking a Business Operations Associate to support store operations, process paperwork for sales, auctions, and appraisals, and deliver outstanding customer service. You will handle cash, audit documents, and assist multiple departments to keep the store organized and compliant with CarMax EH&S requirements.

The role requires strong data entry, attention to detail, and the ability to work flexible hours, including nights and weekends.

Qualifications

• Read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems.
• Effective verbal and written communication for customer and team interactions.
• Ability to lift up to 20 lbs and stand for extended periods.
• Commitment to confidentiality, integrity, and CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Data interpretation

Organizational skills

Customer service

Communication

Attention to detail

Confidentiality

Time management

Tools

Microsoft Office

Data entry systems

Job description

CarMax in Hickory, NC is seeking a Business Operations Associate to support store operations, process paperwork for sales, auctions, and appraisals, and deliver outstanding customer service. You will handle cash, audit documents, and assist multiple departments to keep the store organized and compliant with CarMax EH&S requirements.

The role requires strong data entry, attention to detail, and the ability to work flexible hours, including nights and weekends.