Store Operations Associate – Customer Service & Audits

CarMax; Raleigh (NC); On-site; USD 30,000 - 50,000; Full time

Job summary

CarMax in Raleigh, North Carolina is seeking a detail-oriented Business Operations Associate to support store operations. You will ensure smooth processing of sales and appraisals while delivering outstanding customer service. The role involves cash management, auditing paperwork, and clear communication with customers and internal teams to uphold CarMax's standards of transparency.

The ideal candidate will have strong organizational and multitasking skills, proficiency in Microsoft Office, and a commitment to excellence. Applicants should be flexible to work varied schedules, including nights and weekends.

Qualifications

• Ability to read and interpret data accurately.
• Multitasking skills in a deadline-driven environment.
• Effective communication skills for customer and team interactions.

Responsibilities

• Deliver outstanding customer service and guide customers through paperwork.
• Process and audit sales paperwork accurately.
• Manage auction and appraisal transactions and ensure proper documentation.
• Handle cash management tasks, including preparing deposits.
• Train and mentor new associates while assisting in multiple departments.
• Perform clerical duties like filing and data entry.
• Maintain a clean and orderly work area.

Skills

Customer service

Organizational skills

Data entry

Communication

Tools

Microsoft Office

Job description

CarMax in Raleigh, North Carolina is seeking a detail-oriented Business Operations Associate to support store operations. You will ensure smooth processing of sales and appraisals while delivering outstanding customer service. The role involves cash management, auditing paperwork, and clear communication with customers and internal teams to uphold CarMax's standards of transparency.

The ideal candidate will have strong organizational and multitasking skills, proficiency in Microsoft Office, and a commitment to excellence. Applicants should be flexible to work varied schedules, including nights and weekends.