Store Operations & Training Specialist

Teapulse; New York (NY); On-site; USD 54,000 - 78,000; Full time

Benefits offered by this job

Base salary

Bonus

PTO

Employee perks

Job summary

Teapulse is seeking a Store Operations & Training Specialist to strengthen store operations, develop training programs, support new openings, and ensure brand standards across North America.

The role requires 1–2 years in ops or training, strong communication, and willingness to travel between stores. English/Mandarin bilingual capability is essential for training materials and meetings.

Qualifications

• Bachelor's degree preferred.
• At least 1–2 years of experience in operations, training, quality assurance, or store supervision, preferably in food & beverage, retail, or hospitality.
• Strong attention to detail with the ability to identify issues and drive follow-through.
• Excellent communication and interpersonal skills, with the ability to coach and influence store teams.
• Comfortable traveling regularly between store locations.
• Authorized to work in the U.S. (No visa sponsorship available.)

Responsibilities

• Support assigned stores in achieving sales, cost, service, and operational targets.
• Conduct regular store visits and inspections — scheduled and unannounced — to check standards, product quality, food safety, sanitation, cash handling, and inventory.
• Document findings, issue audit reports, and outline corrective actions; follow up for timely resolution.
• Analyze store performance and audit data to identify recurring or high-risk issues and recommend improvements.
• Coach and support store managers to strengthen management and team execution.
• Lead training for new employees, store managers, and staff on product prep, service, safety, and operations.
• Develop and update bilingual training materials, SOPs, and assessment content.
• Organize theoretical and hands-on assessments to ensure staff meet readiness standards.
• Support rollout of new products, promotions, and policies at store level.

Skills

Bilingual English/Mandarin

Store operations

Training program development

Education

Bachelor's degree

Tools

MS Office

Job description

About Us

Teapulse is a modern tea atelier blending timeless tradition with contemporary taste and innovation. At Teapulse, we are re-creating the tea experience — crafting modern blends that harmonize wellness and creativity, paried with a pastry program further reflecting our cross-cultural DNA. Our vision is to ensure every sip and every bite tells a story of quality, care, and creativity.

Tea, coffee, and pastries — Reimagined.

As we continue to expand across North America, we are looking for a passionate and driven Store Operations & Training Specialist to strengthen store operations, develop effective training programs, support new store openings, and ensure consistent execution of brand standards across all locations.

Key Responsibilities

• Support assigned stores in achieving sales, cost, service, and operational targets.
• Conduct regular store visits and inspections — both scheduled and unannounced — to check operational standards, product quality, food safety, sanitation, cash handling, and inventory management.
• Document findings, issue audit reports, and outline corrective action requirements; follow up to ensure timely resolution.
• Analyze store performance and audit data to identify recurring or high-risk issues and recommend operational improvements.
• Coach and support store managers to strengthen store management and team execution.
• Lead training for new employees, store managers, and store management staff, covering product preparation, service procedures, food safety, and store operations.
• Develop and update bilingual (English/Chinese) training materials, SOPs, and assessment content.
• Organize theoretical and hands-on assessments to ensure staff meet job-readiness standards, and design targeted training based on store issues and audit results.
• Support the rollout of new products, promotions, and company operational policies at the store level.

Qualifications

• Bachelor's degree preferred.
• At least 1–2 years of experience in operations, training, quality assurance, or store supervision, preferably in food & beverage, retail, or hospitality.
• Strong attention to detail with the ability to identify issues and drive follow-through.
• Excellent communication and interpersonal skills, with the ability to coach and influence store teams.
• Comfortable traveling regularly between store locations.
• Bilingual in English and Mandarin Chinese, with the ability to communicate, train, hold meetings, and prepare written reports in both languages.
• Self-motivated, organized, and able to manage multiple priorities in a fast-paced environment.
• Authorized to work in the U.S. (No visa sponsorship available.)

Compensation & Benefits

• Base salary: $54,000/year, commensurate with experience.
• Performance-based bonus (up to $24,000/year) calculated and paid out monthly based on KPI achievement.
• Paid Time Off (PTO).
• Employee perks (including complimentary/discounted Teapulse products, etc.)

Join Our Team

This is an exciting opportunity to grow with a fast-scaling brand and play a key role in shaping Teapulse's marketing and brand presence across North America. If you're ready to bring your marketing skills to a brand redefining the tea experience, we'd love to hear from you! Join us and help shape the future of our brand across North America.