Senior Manager, US Training (Retail)

Chagee Holdings Limited; Irvine (CA); On-site; USD 75,800 - 90,900; Full time

Benefits offered by this job

Hybrid schedule

401K matching

Yearly bonus

Medical, dental, vision

Job summary

CHAGEE is seeking a Training Specialist in the United States to elevate onboarding and ongoing learning across retail locations. You will design materials, deliver trainings on operations, food safety, and product knowledge, and collaborate with cross-functional partners to close skill gaps and ensure compliance.

Ideal candidates bring 2–3 years in training and strong LMS proficiency, plus excellent communication and adaptability to support a fast-paced, expanding brand in the U.S.

Qualifications

• Bachelor's degree in education, human resources, hospitality management, or a related field.
• 2-3 years of experience in training and development within retail, food service, or beverage industry.
• Proven track record of supporting the design, delivery and management of training programs in a fast-paced environment.
• Experience in coaching and developing in-store trainers or teams.
• Strong instructional design and facilitation skills, with the ability to engage diverse audiences.
• Proficiency with Learning Management Systems (LMS) and data analysis tools to track training progress and effectiveness.

Responsibilities

• Onboarding & New Hire Training: Manage the new hire onboarding process, including scheduling, delivering, and tracking completion of training.
• Training Program Development: Design and create training materials, including presentations, job aids, and e-learning modules, aligned with operational requirements.
• Facilitation & Delivery: Facilitate training sessions for new and existing employees on various topics, including operational processes, quality standards, product knowledge, and company procedures.
• Training Evaluation & Continuous Improvement: Track training completion rates and assess learner performance through post-training evaluations; use data to optimize programs.
• Cross-Functional Collaboration: Partner with operations, HR, and store leadership to align training with business goals.

Skills

LMS proficiency

Instructional design

Facilitation skills

Data analysis

Cross-functional collaboration

Education

Bachelor's degree

Tools

LMS platforms

Job description

## US Training SpecialistApplylocations: Irvinetime type: Full timeposted on: Posted 4 Days Agojob requisition id: JR560CHAGEE (pronounced CHAH-jee) is a modern teahouse with more than 7,500 locations globally.We are a global brand with proud roots in Yunnan, committed to bringing people together through tea. CHAGEE is awakening a modern tea movement, grounded in authentic heritage, fueled by cutting edge innovation, and crafted to nourish body and spirit.**The Modern Tea Movement starts with you.** At CHAGEE, we're connecting the world through modern tea — making friends, pouring tea, and building careers along the way. Join a team rooted in tradition, fueled by purpose, and scaling a global movement across North America.**Position Overview**Elevate your career with CHAGEE as a Training Specialist!As a Training Specialist, you will play a crucial role in ensuring that all new hires and existing employees receive effective, consistent, and compliant training to meet operational standards and business needs. This role is focused on improving store operations by identifying skill gaps, developing tailored learning programs, and continuously enhancing the training experience. You will collaborate with cross-functional teams to support employee development, enhance productivity, and maintain high standards of customer service across all CHAGEE locations.**What you'll do:**Onboarding & New Hire Training* Manage the new hire onboarding process, including scheduling, delivering, and tracking completion of training.* Ensure a smooth and engaging onboarding experience that sets employees up for success.* Provide orientation on CHAGEE’s brand values, culture, operational standards, and health and safety regulations.Training Program Development* Design and create training materials, including presentations, job aids, and e-learning modules, aligned with operational requirements such as food safety, workplace safety, and health standards.* Develop continuous learning content for both store employees and management to enhance knowledge, performance, and compliance.* Collaborate with operations partners to identify training gaps and develop targeted learning programs tailored to specific needs and roles in store operations.* Ensure all mandatory compliance training is delivered and documented according to regulations.Facilitation & Delivery* Facilitate training sessions for new and existing employees on various topics, including operational processes, quality standards, product knowledge, and company procedures.* Conduct training on limited-time offers, promotions, and new product launches to ensure team preparedness and consistency.* Support and develop the skills of in-store training support teams, providing feedback, coaching, and mentorship.Training Evaluation & Continuous Improvement* Track training completion rates and assess learner performance through post-training evaluations.* Utilize learning management systems to gather data on training effectiveness and generate reports for stakeholders.* Actively seek feedback from trainees and managers to optimize training programs, streamline processes, and improve the overall learning experience.* Continuously update training materials to reflect changes in regulations, operational standards, and product offerings.Cross-Functional Collaboration* Partner with operations, HR, and store leadership to align training programs with business goals and operational needs.* Coordinate with the Consumer Insights to integrate customer feedback into training programs and service recovery initiatives.* Demonstrate flexibility and adaptability in a rapidly evolving environment.* Be prepared for duties and responsibilities to evolve, and show a willingness to step outside of your usual scope to support the company's growth. Expect opportunities for personal and professional growth as you navigate new challenges.**Experience you need to be successful*** Bachelor’s degree in education, human resources, hospitality management, or a related field.* 2-3 years of experience in training and development within retail, food service, or beverage industry.* Proven track record of supporting the design, delivery and management of training programs in a fast-paced environment.* Experience in coaching and developing in-store trainers or teams.* Strong instructional design and facilitation skills, with the ability to engage diverse audiences.* Proficiency with Learning Management Systems (LMS) and data analysis tools to track training progress and effectiveness.* Excellent communication and interpersonal skills to collaborate with cross-functional teams.* Knowledge of compliance and health regulations relevant to the food and beverage industry.* Adaptability in customizing training materials to meet the needs of diverse locations and evolving operational requirements.* Strong organizational and time management skills with the ability to manage multiple projects simultaneously.**What We Offer:*** Hybrid work schedule for a balanced life* 401K with company match to secure your future* Yearly bonus opportunity* Comprehensive medical, dental, and vision insurance* On-site fitness center and wellness programs* Exclusive discounts at our tea locations, theme parks, and gyms* Generous paid time off starting at 15 days, plus 7 federal holidays* Opportunities for continuous education and scholarships* Income protection including Disability, Life, and AD&D insurance* Bereavement leave for those difficult timesJoin our team and be part of a brand that's as refreshing as our tea! We're excited to see how your talents will help us grow and create memorable experiences for our customers.The estimated total cash compensation for this position is **$75,800 — $90,900**, inclusive of base salary and estimated bonus. Final compensation will be determined based on the selected candidate and may vary depending on factors including (but not limited to): relevant knowledge and experience, skills, education, certifications, overall qualifications, and your specific work location.Don't miss out on this incredible opportunity to be at the forefront of CHAGEE's expansion into the US market. Join us in shaping the future of premium tea culture and creating unforgettable experiences that will captivate American tea enthusiasts. Apply now and be part of something truly extraordinary!