Store Manager

Teapulse; New York (NY); On-site; USD 54,000 - 62,000; Full time

Benefits offered by this job

Performance-based bonus

PTO

Employee product discounts

Job summary

Teapulse is expanding across North America and seeks a passionate Store Manager to lead store operations, build a high-performing team, and deliver an exceptional customer experience. The role requires strong leadership, a focus on cost control, and the ability to manage inventory, scheduling, and standards across a fast-paced retail environment.

The ideal candidate will have 1–2 years in a supervisory role, English and Mandarin fluency, and a willingness to work weekends/holidays.

Qualifications

• High school diploma required; Bachelor's degree preferred.
• 1–2 years of supervisory or management experience in food & beverage, retail, or hospitality.
• Strong leadership and interpersonal skills; ability to motivate a team.
• Excellent organizational and time-management skills; multitask in a fast-paced environment.
• Basic understanding of inventory management, scheduling, and cost control.
• Bilingual in English and Mandarin Chinese; train and report in both languages.

Responsibilities

• Take full ownership of store sales, cost control, staffing, and day-to-day operations.
• Manage staff scheduling, training, performance coaching, and team building.
• Oversee ordering, inventory, stock counts, and waste control to manage operational costs.
• Ensure product quality, customer service, store cleanliness, and food safety meet brand standards.
• Handle customer complaints and on-site incidents, and carry out operational tasks and initiatives as assigned by the company.

Skills

Leadership

Interpersonal skills

Multitasking

Bilingual EN/ZH

Education

Bachelor’s degree (preferred)

Job description

About Us

Teapulse is a modern tea atelier blending timeless tradition with contemporary taste and innovation. At Teapulse, we are re-creating the tea experience - crafting modern blends that harmonize wellness and creativity, paried with a pastry program further reflecting our cross-cultural DNA. Our vision is to ensure every sip and every bite tells a story of quality, care, and creativity.

Tea, coffee, and pastries - Reimagined.

As we continue to expand across North America, we are looking for a passionate and driven Store Manager to lead store operations, develop a high-performing team, deliver an exceptional customer experience, and support the continued growth of the Teapulse brand.

Key Responsibilities

• Take full ownership of store sales, cost control, staffing, and day-to-day operations.


• Manage staff scheduling, training, performance coaching, and team building.


• Oversee ordering, inventory, stock counts, and waste control to manage operational costs.


• Ensure product quality, customer service, store cleanliness, and food safety consistently meet brand standards.


• Handle customer complaints and on-site incidents, and carry out operational tasks and initiatives as assigned by the company.

Qualifications

• High school diploma required; Bachelor's degree preferred.


• At least 1-2 years of experience in a supervisory or management role, preferably in food & beverage, retail, or hospitality.


• Strong leadership and interpersonal skills, with the ability to motivate and manage a team.


• Excellent organizational and time-management skills, with the ability to multitask in a fast-paced environment.


• Basic understanding of inventory management, scheduling, and cost control.


• Bilingual in English and Mandarin Chinese, with the ability to communicate, train, hold meetings, and prepare written reports in both languages.


• Flexible availability, including weekends and holidays.


• Authorized to work in the U.S. (No visa sponsorship available.)

Compensation & Benefits

• Base salary: $54,000/year, commensurate with experience.


• Performance-based bonus (up to $24,000/year) calculated and paid out monthly based on KPI achievement.


• Paid Time Off (PTO).


• Employee perks (including complimentary/discounted Teapulse products, etc.)

Join Our Team

This is an exciting opportunity to grow with a fast-scaling brand and play a key role in shaping Teapulse’s marketing and brand presence across North America. If you’re ready to bring your marketing skills to a brand redefining the tea experience, we’d love to hear from you! Join us and help shape the future of our brand across North America.