Bilingual Store Ops & Training Leader

Teapulse; New York (NY); On-site; USD 54,000 - 78,000; Full time

Benefits offered by this job

Base salary

Bonus

PTO

Employee perks

Job summary

Teapulse is seeking a Store Operations & Training Specialist to strengthen store operations, develop training programs, support new openings, and ensure brand standards across North America.

The role requires 1–2 years in ops or training, strong communication, and willingness to travel between stores. English/Mandarin bilingual capability is essential for training materials and meetings.

Qualifications

• Bachelor's degree preferred.
• At least 1–2 years of experience in operations, training, quality assurance, or store supervision, preferably in food & beverage, retail, or hospitality.
• Strong attention to detail with the ability to identify issues and drive follow-through.
• Excellent communication and interpersonal skills, with the ability to coach and influence store teams.
• Comfortable traveling regularly between store locations.
• Authorized to work in the U.S. (No visa sponsorship available.)

Responsibilities

• Support assigned stores in achieving sales, cost, service, and operational targets.
• Conduct regular store visits and inspections — scheduled and unannounced — to check standards, product quality, food safety, sanitation, cash handling, and inventory.
• Document findings, issue audit reports, and outline corrective actions; follow up for timely resolution.
• Analyze store performance and audit data to identify recurring or high-risk issues and recommend improvements.
• Coach and support store managers to strengthen management and team execution.
• Lead training for new employees, store managers, and staff on product prep, service, safety, and operations.
• Develop and update bilingual training materials, SOPs, and assessment content.
• Organize theoretical and hands-on assessments to ensure staff meet readiness standards.
• Support rollout of new products, promotions, and policies at store level.

Skills

Bilingual English/Mandarin

Store operations

Training program development

Education

Bachelor's degree

Tools

MS Office

Job description

Teapulse is seeking a Store Operations & Training Specialist to strengthen store operations, develop training programs, support new openings, and ensure brand standards across North America.

The role requires 1–2 years in ops or training, strong communication, and willingness to travel between stores. English/Mandarin bilingual capability is essential for training materials and meetings.