Store Manager - NYC

heytea; New York (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) retirement plan with company?

Employee Discounts

Career growth opportunities

Job summary

Heytea in New York is seeking an experienced Store Manager to lead daily operations, develop a high-performing team, and deliver exceptional customer experiences in a fast-paced environment.

You will set high standards for service, manage inventory, analyze sales trends, coordinate promotions, ensure health and safety compliance, and contribute to the brand's growth initiatives in the U.S.

Qualifications

• Fluent English and Mandarin Chinese preferred.
• 2+ years in food service, retail or hospitality management.
• Strong leadership and team management in fast-paced environments.
• Excellent problem-solving and attention to detail.

Responsibilities

• Oversee daily store operations and ensure policy adherence.
• Recruit, train, and mentor team members to meet performance goals.
• Ensure exceptional customer service and resolve issues promptly.
• Manage inventory levels, supplier coordination, and waste minimization.
• Monitor store performance, analyze sales data, and identify growth opportunities.
• Collaborate with marketing for promotions and events to drive traffic.
• Maintain health, safety, and food handling compliance.

Skills

English–Mandarin bilingual

Store leadership

Inventory management

Sales analytics

Financial reporting

Flexible scheduling

Job description

Position Overview:

We are looking for an experienced and dynamic Store Manager to lead the operations of our innovative Heytea store. As the store's leader, you will be responsible for overseeing daily operations, developing team members, and driving excellent customer experiences. Your role will include setting high standards for operational performance, aligning with company goals, and supporting growth initiatives. This is an exciting opportunity to contribute to the success and expansion of the Heytea brand in the U.S. market.

Key Responsibilities:

• Store Operations Management: Oversee daily operations to ensure smooth functioning, adherence to company policies, and consistent high-quality service.


• Team Leadership and Development: Recruit, train, and mentor a team of employees, fostering a positive work culture and motivating team members to achieve performance goals.


• Customer Experience: Ensure exceptional customer service by resolving customer issues efficiently and maintaining a customer-first atmosphere.


• Inventory and Stock Management: Manage inventory levels, coordinate orders with suppliers, and monitor stock to maintain availability while minimizing waste.


• Financial Performance and Analysis: Monitor store performance, analyze sales data, and identify trends to drive growth and improve profitability.


• Strategic Marketing and Promotions: Collaborate with the marketing team to execute store-specific promotions and events that drive traffic and engagement.


• Health and Safety Compliance: Ensure compliance with health, safety, and food handling regulations, maintaining a safe and clean environment for employees and customers.

Qualifications:

• Fluency in both English and Mandarin Chinese preferred.


• Minimum of 2+ years of experience in food service, retail or hospitality management.


• Strong leadership and team management skills, particularly in high-traffic, fast-paced environments.


• Excellent problem-solving abilities and a strong attention to detail.


• Outstanding communication and interpersonal skills.


• Proficiency in inventory control, sales analytics, and financial reporting.


• Able to work full-time and accept flexible scheduling.


• 401(k) retirement plan with company match.


• Employee Discounts


• Opportunities for career growth and promotion within the company.