Store Operations & Systems Manager

Baltusrol Golf Club; New York (NY); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health & Well-being

Associate discount

Summer Fridays

Community Impact

Winter Break

Job summary

J.Crew Group in New York is seeking a curious, analytical Store Operations Manager to lead store systems, process improvements, and help desk leadership across the fleet. This on-site role focuses on optimizing operations and overseeing critical store supply and packaging programs.

The position requires coordination with IT partners to deliver enhancements, manage budgets, and drive standardized store policies and communications.

Qualifications

• Minimum of 5 years of experience in retail, focusing on store operations in high volume environments.
• Proven track record of improving store processes and systems and driving adoption of change across a large fleet.
• Experience partnering with cross-functional teams to define requirements, prioritize a backlog and deliver software enhancements; working knowledge of retail POS, store systems and hardware, and help desk ticketing platforms.
• Experience leading a team and managing third-party service providers, including service level, vendor and expense budget management.
• Exceptional communication, organizational and analytical skills, with the ability to translate store feedback into clear requirements; comfortable presenting to and influencing all levels, and facilitating meetings with business partners and vendors.
• Self-directed learner and problem solver by nature, with the aptitude to excel in a dynamic work environment while handling multiple projects with varying timelines.
• Knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).

Responsibilities

• Find the friction in how stores work and turn it into solutions
• Own the enhancement roadmap for our store systems, partnering with IT business partners to define requirements, prioritize the backlog, test and deliver against a regular release schedule that puts meaningful improvements in stores.
• Partner with IT business partners in formulating in-store hardware strategy and lifecycle planning, from evaluation and business case through rollout, refresh and replacement.
• Lead the Retail Help Desk across Levels 1 and 2, managing the internal Level 2 team and owning the outsourced Level 1 partnership, including service level agreements, ticket quality, knowledge base content and regular operational reviews.
• Own the escalation path for store-reported issues, driving them to root cause and partnering with IT business partners to eliminate recurring problems across the fleet.
• Modernize and standardize store policy and procedure documentation as a single source of truth and write and approve store communications for operational and system changes.
• Manage supplies and packaging vendors end to end, including procurement, warehousing, fulfillment and inventory health, while keeping critical items in stock and spend managed to budget.
• Determine supply budgets and usage forecasting, set store ordering best practices, and manage seasonal supply drops and holiday packaging milestones.
• Partner with Accounts Payable, Accounting and Procurement to reconcile invoicing and identify cost saving opportunities and represent Store Operations in RFPs and vendor negotiations.
• Work closely with the ROCs and field leadership teams on day-to-day operational needs, questions and approvals, and deliver recurring and ad-hoc reporting for the team.

Skills

Retail operations

Process improvement

Stakeholder management

Vendor management

Data analysis

Communication

Tools

Retail POS

Store systems

Help desk software

Ticketing platforms

Job description

J.Crew Group in New York is seeking a curious, analytical Store Operations Manager to lead store systems, process improvements, and help desk leadership across the fleet. This on-site role focuses on optimizing operations and overseeing critical store supply and packaging programs.

The position requires coordination with IT partners to deliver enhancements, manage budgets, and drive standardized store policies and communications.