Store Operations Architect - Systems & Process Leader

F J Crew Building Contractors Ltd; New York (NY); On-site; USD 98,000 - 126,000; Full time

Benefits offered by this job

Health insurance

Associate discount

Summer Fridays

Community impact

Winter break

Job summary

J.Crew Group seeks a Store Operations Manager to optimize store systems, improve operational processes, and lead the help desk across Levels 1 and 2. The role focuses on procurement, warehousing, and inventory health while partnering with IT and field leadership to drive actionable improvements.

The candidate will have strong retail operations experience, a track record of change adoption, and excellent communication skills to influence cross-functional teams and vendors.

Qualifications

• Minimum of 5 years of experience in retail, focusing on store operations in high volume environments.
• Proven track record of improving store processes and systems and driving adoption of change across a large fleet.
• Experience partnering with cross-functional teams to define requirements, prioritize a backlog and deliver software enhancements; working knowledge of retail POS, store systems and hardware, and help desk ticketing platforms.
• Experience leading a team and managing third-party service providers, including service level, vendor and expense budget management.
• Exceptional communication, organizational and analytical skills, with the ability to translate store feedback into clear requirements; comfortable presenting to and influencing all levels, and facilitating meetings with business partners and vendors.
• Self-directed learner and problem solver by nature, with the aptitude to excel in a dynamic work environment while handling multiple projects with varying timelines.
• Knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).

Responsibilities

• Find the friction in how stores work and turn it into solutions: build the business case, pilot with stores, measure adoption and impact, and scale what works across the fleet.
• Own the enhancement roadmap for our store systems, partnering with IT business partners to define requirements, prioritize the backlog, test and deliver against a regular release schedule that puts meaningful improvements in stores.
• Partner with IT business partners in formulating in-store hardware strategy and lifecycle planning, from evaluation and business case through rollout, refresh and replacement.
• Lead the Retail Help Desk across Levels 1 and 2, managing the internal Level 2 team and owning the outsourced Level 1 partnership, including service level agreements, ticket quality, knowledge base content and regular operational reviews.
• Own the escalation path for store-reported issues, driving them to root cause and partnering with IT business partners to eliminate recurring problems across the fleet.
• Modernize and standardize store policy and procedure documentation as a single source of truth and write and approve store communications for operational and system changes.
• Manage supplies and packaging vendors end to end, including procurement, warehousing, fulfillment and inventory health, while keeping critical items in stock and spend managed to budget.
• Determine supply budgets and usage forecasting, set store ordering best practices, and manage seasonal supply drops and holiday packaging milestones.
• Partner with Accounts Payable, Accounting and Procurement to reconcile invoicing and identify cost saving opportunities and represent Store Operations in RFPs and vendor negotiations.
• Work closely with the ROCs and field leadership teams on day-to-day operational needs, questions and approvals, and deliver recurring and ad-hoc reporting for the team.

Skills

Retail ops experience

Process improvement

Cross-functional collaboration

Team leadership

Vendor management

Communication

Self-directed learner

MS Office

Job description

J.Crew Group seeks a Store Operations Manager to optimize store systems, improve operational processes, and lead the help desk across Levels 1 and 2. The role focuses on procurement, warehousing, and inventory health while partnering with IT and field leadership to drive actionable improvements.

The candidate will have strong retail operations experience, a track record of change adoption, and excellent communication skills to influence cross-functional teams and vendors.