Store Operations Supervisor — Customer Experience Leader

CVS Health; Harriman (TN); On-site; USD 22,000 - 32,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor to join our store leadership team in Harriman, TN. You will lead the store staff in the absence of a manager, ensure opening and closing procedures, and drive store execution with a strong focus on customer service.

You will supervise crew activities, handle customer questions and complaints, maintain merchandise displays, and uphold CVS customer service standards while safeguarding confidentiality and accuracy in all transactions.

Qualifications

• Deductive reasoning, analytical skills and computer skills required.
• Advanced communication and supervision skills required.
• Ability to work a flexible schedule, including early mornings, overnights and weekends.

Responsibilities

• Lead the store crew in the absence of a manager to ensure smooth operations.
• Communicate effectively with store management and teams.
• Supervise activities by directing and following up on tasks.
• Deliver excellent customer service and handle inquiries and complaints.
• Maintain merchandise presentation and stock levels, including resets.
• Support opening and closing procedures and maintain store policy.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Supervision skills

Flexible schedule

Education

High School Diploma or Equivalent

Job description

CVS Health is seeking a Shift Supervisor to join our store leadership team in Harriman, TN. You will lead the store staff in the absence of a manager, ensure opening and closing procedures, and drive store execution with a strong focus on customer service.

You will supervise crew activities, handle customer questions and complaints, maintain merchandise displays, and uphold CVS customer service standards while safeguarding confidentiality and accuracy in all transactions.