Store Operations Specialist — Elevate Customer Experience

DICK'S Sporting Goods; Philadelphia (Philadelphia County); On-site; USD 30,000 - 42,000; Full time

Job summary

DICK'S Sporting Goods is seeking store teammates who are passionate about delivering an exceptional shopping experience and helping athletes achieve their goals. You will greet customers, actively assist them, and uphold merchandising standards to keep the store organized and inviting.

Responsibilities include processing received merchandise, unloading freight, performing transfers, and supporting safety and loss prevention policies while creating an inclusive, welcoming environment for all

Qualifications

• Prior retail sales, operations, maintenance, or customer-focused experience preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items repetitively (up to 25 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

Responsibilities

• Greet everyone (teammates and customers) and proactively approach athletes to understand their needs and support their shopping experience.
• Ensure that all merchandise and product received at the store is processed in accordance with established programs and procedures; the backroom is organized and maintained so that merchandise is easily accessible in partnership with the Freight Flow/Operations Lead.
• Uphold company merchandising and presentation standards.
• Assist with the unloading of trucks, processing of freight, execution of transfers, RTVS, claims, freight processing, etc.
• Fulfill the company-defined customer experience by completing all processes according to our service level standards.
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
• Take an all-hands-on-deck approach to support the team across the store.
• Perform other tasks as assigned by management.

Skills

Customer service

Mobility/standing

Lifting 15-35 lbs

Height access

Repetitive motions

Job description

DICK'S Sporting Goods is seeking store teammates who are passionate about delivering an exceptional shopping experience and helping athletes achieve their goals. You will greet customers, actively assist them, and uphold merchandising standards to keep the store organized and inviting.

Responsibilities include processing received merchandise, unloading freight, performing transfers, and supporting safety and loss prevention policies while creating an inclusive, welcoming environment for all