Store Operations & Sales Lead — Customer Experience

A&F Stores, Inc.; North Carolina; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Quarterly incentive bonus

Paid time off

Paid volunteer day

Merchandise discount

Medical, dental, and vision insurance

Life and disability insurance

Associate assistance program

Paid parental and adoption leave

401(k) with company match

Training and development opportunities

Job summary

Abercrombie & Fitch Co. is seeking an Assistant Manager to drive sales through leadership, service excellence, and hands-on store operations in a fast-paced environment.

You will oversee opening/closing routines, staff scheduling, inventory control, product knowledge, and visual merchandising while delivering exceptional customer experiences and coaching a diverse team. This role blends analytics with people leadership to advance brand standards and store performance.

Qualifications

• Bachelor’s degree or 1 year supervisory experience in a customer-facing role.
• Strong customer focus and service orientation.
• Knowledge of current fashion trends.
• Drive to achieve results and strong work ethic.
• Strong communication and interpersonal skills.
• Team building and ability to coach others.
• Take initiative and demonstrate confidence.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Able to thrive in a fast-paced, challenging environment.

Responsibilities

• Perform opening and closing routines.
• Supervise sales floor and stockroom, ensuring excellent customer service and seamless operations.
• Conduct staffing, scheduling, and payroll management.
• Train and develop non-management staff.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets and perform inventory control.
• Operate register/point of sale systems.
• Fulfill OMNI channel orders.
• Represent the brand and exemplify company culture and values.

Skills

Customer focus

Communication skills

Team building

Initiative

Multi-tasking

Detail-oriented

Proactive thinking

Education

Bachelor’s degree or 1 year supervisory experience (customer-facing)

Job description

Abercrombie & Fitch Co. is seeking an Assistant Manager to drive sales through leadership, service excellence, and hands-on store operations in a fast-paced environment.

You will oversee opening/closing routines, staff scheduling, inventory control, product knowledge, and visual merchandising while delivering exceptional customer experiences and coaching a diverse team. This role blends analytics with people leadership to advance brand standards and store performance.