Store Lead – Sales, Service & Ops Excellence

Hollister Co; Tempe (AZ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Quarterly incentive bonus

Paid time off

Paid volunteer day

Merchandise discount

Medical, dental & vision insurance

Life and disability insurance

401(k) with company match

Training and development

Career advancement

Job summary

Abercrombie & Fitch Co. is seeking an Assistant Manager to oversee daily store operations, lead staffing and development, and drive sales through excellent customer service and fashion knowledge.

You will manage opening/closing routines, merchandising, and omni-channel order fulfillment, while embodying the brand’s culture. The role emphasizes supervising and coaching staff, maintaining product knowledge, and building visual displays in a fast-paced environment.

Qualifications

• Bachelor's degree or one year of supervisory experience in a customer-facing role.
• Strong customer focus and interpersonal skills.

Responsibilities

• Perform opening and closing routines.
• Supervise sales floor and stockroom for excellent service and smooth operations.
• Conduct staffing, scheduling, and payroll management.
• Train and develop non-management staff.
• Demonstrate product knowledge and brand awareness to drive sales.
• Build and maintain visual displays.
• Analyze reporting to inform decisions.
• Protect store assets and conduct inventory control.
• Operate register/POS systems.
• Fulfill omni-channel orders.
• Represent the brand and uphold company culture.

Skills

Customer focus

Fashion knowledge

Communication

Team leadership

Initiative

Attention to detail

Coaching

Education

Bachelor's degree

Job description

Abercrombie & Fitch Co. is seeking an Assistant Manager to oversee daily store operations, lead staffing and development, and drive sales through excellent customer service and fashion knowledge.

You will manage opening/closing routines, merchandising, and omni-channel order fulfillment, while embodying the brand’s culture. The role emphasizes supervising and coaching staff, maintaining product knowledge, and building visual displays in a fast-paced environment.