Store Operations Project Lead – Efficiency & Training

Total Wine & More; North Bethesda (MD); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Generous store discounts

Health care plans (medical, dental,?n?

Job summary

Total Wine & More is seeking a Sr. Associate, Store Operations in the North Bethesda, MD area to lead operational initiatives across stores. You will manage projects, optimize inventory systems, and support company-wide programs that boost efficiency and reliability.

You will collaborate with Field/Stores and the Store Support Center to ensure effective implementation and provide teams with the tools and support they need. This role reports to the Sr. Manager, Store Operations.

Qualifications

• Minimum education: high school diploma or equivalent; bachelor’s degree preferred.
• Experience in retail management or operational support is a plus.
• Strong problem-solving and analytical abilities; customer-focused mindset.
• Proficiency with Microsoft Office and BI tools.

Responsibilities

• Build relationships with store teams, field leaders, and partners to ensure successful project execution.
• Identify store pain points and escalate to SSC to resolve service issues.
• Coordinate rollouts, training, policy updates, and communications for programs.
• Coach stores on operational policies and best practices for store tech and systems.
• Develop reporting and analyze data to improve operations and maximize tech investments.
• Visit stores to verify successful execution and provide on-site support.

Skills

Customer success mindset

Project coordination

Retail operations

Cross-functional collaboration

Education

Bachelor's degree preferred or equivalent experience

High School Diploma or equivalent

Tools

Excel

PowerPoint

Teams

Word

Agilence

Atlassian

Power BI

PowerPivot

Reflexis

Job description

Total Wine & More is seeking a Sr. Associate, Store Operations in the North Bethesda, MD area to lead operational initiatives across stores. You will manage projects, optimize inventory systems, and support company-wide programs that boost efficiency and reliability.

You will collaborate with Field/Stores and the Store Support Center to ensure effective implementation and provide teams with the tools and support they need. This role reports to the Sr. Manager, Store Operations.