Store Operations Project Lead — Data & Tech Enablement

Total Wine & More; Bethesda (MD); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

PTO

Store discounts

Health care plans

401(k) / HSA / FSA

Parental leave

Tuition assistance

Career development

Job summary

Total Wine & More is seeking a Sr. Associate, Store Operations to drive operational excellence across our stores.

You will lead cross-functional collaborations, coordinate program rollouts, and support store teams with technology-enabled processes for improved efficiency. Responsibilities include building strong relationships with store personnel, identifying pain points, and partnering with SSC to implement solutions.

Qualifications

• High School Diploma or equivalent required.
• Bachelor's Degree preferred or equivalent years of experience.
• 1-4 years retail management experience, or previous operational support or customer success role.
• Solutions-oriented mindset with a passion for customer success, data, technology, and systems.
• Experience with BI tools such as Agilence, Atlassian, Power BI, PowerPivot, and Reflexis.

Responsibilities

• Build relationships with Total Wine & More store team members, field leaders, and business partners to ensure successful store execution of projects.
• Understand store team member pain points and elevate issues to SSC partners to develop solutions and prevent in-store customer service issues.
• Coordinate rollouts, training, operational policy updates, and communications of multiple programs and Store Operations enhancements.
• Promote and coach stores on operational policies, procedures, and best practices regarding use of store technology and systems.
• Develop reporting and analyze data to improve operations and maximize the value of Total Wine technology investments.
• Visit stores to ensure successful store execution.

Skills

Solutions-oriented mindset

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Excel

PowerPoint

Teams

Word

Job description

Total Wine & More is seeking a Sr. Associate, Store Operations to drive operational excellence across our stores.

You will lead cross-functional collaborations, coordinate program rollouts, and support store teams with technology-enabled processes for improved efficiency. Responsibilities include building strong relationships with store personnel, identifying pain points, and partnering with SSC to implement solutions.