Store Operations Pro — Customer Service & Maintenance

CubeSmart; Austell (GA); Hybrid; USD 17,000 - 22,000; Full time

Benefits offered by this job

Work/Life Balance

Company culture

Competitive pay

Paid time off

401(k) match

Health Savings Account

Job summary

CubeSmart Self-Storage is seeking a Store Operations Associate to manage two key areas: customer service and property maintenance across stores in your district. Expect daytime hours with potential Sundays off, a competitive hourly rate, and benefits including PTO and 401(k) matching.

You’ll develop customer relationships, meet sales goals, and perform daily site tasks such as lock checks and unit showings, while maintaining a clean, safe facility and adhering to company guidelines.

Qualifications

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high quality customer service to a diverse customer market.
• A self-driven mindset with strong operational focus.
• Basic computer skills including MS Office products.
• You must have the ability to work Saturdays.
• Access to a personal vehicle, a valid driver’s license, and up-to-date insurance are required.
• While performing the duties of this job, you will be frequently required to stand, sit, kneel, crouch, crawl, bend, climb or balance on a ladder.
• Candidates must be authorized to work in the U.S. without the need for current or future sponsorship.

Responsibilities

• Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
• Interacting face to face with customers, providing excellent service, and building rapport.
• Meeting monthly sales goals and metrics.
• Walking the property to perform daily operational tasks including lock checks and showing units to customers.
• Working both independently and on a team renting self-storage units, selling store merchandise, managing the leasing process, accepting payments utilizing our POS, completing daily bank deposits, and making courtesy calls to customers regarding late payments.
• Daily walks of the property, cleaning units and store grounds, opening and closing storage doors (up to 50 lbs.), maintaining a clean and safe facility.

Skills

Customer service

Communication

Self-motivation

Teamwork

Saturdays availability

Education

High school diploma

Tools

MS Office

POS system

Job description

CubeSmart Self-Storage is seeking a Store Operations Associate to manage two key areas: customer service and property maintenance across stores in your district. Expect daytime hours with potential Sundays off, a competitive hourly rate, and benefits including PTO and 401(k) matching.

You’ll develop customer relationships, meet sales goals, and perform daily site tasks such as lock checks and unit showings, while maintaining a clean, safe facility and adhering to company guidelines.