Store Operations Leader — People, Merch & Pet Care

PetSmart; Flowood (MS); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits*

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart is seeking a Retail Operations Manager to drive operational excellence in our stores, overseeing merchandising, inventory, pet care operations, and daily store leadership. The role requires leadership of multiple teams, open/close duties, and accountability for financial outcomes while maintaining a safe, organized environment.

Successful candidates will have 3+ years in retail leadership, strong communication, and the ability to manage staffing, training, and supervision while

Qualifications

• 3+ years of retail leadership or experience in a customer-focused environment.

Responsibilities

• People Leadership: recruit, interview, and coach; onboard and develop associates; manage labor and performance.
• Overall Store Experience: oversee pet care, inventory, pricing, and merchandising; ensure store standards and safety.
• Expense Management: monitor labor and supply costs; drive store P&L targets.
• Lead store operations by communicating priorities and ensuring execution of policies and procedures.

Skills

Retail leadership

Computer skills

Written and verbal communication

Under pressure

Organizational skills

Job description

PetSmart is seeking a Retail Operations Manager to drive operational excellence in our stores, overseeing merchandising, inventory, pet care operations, and daily store leadership. The role requires leadership of multiple teams, open/close duties, and accountability for financial outcomes while maintaining a safe, organized environment.

Successful candidates will have 3+ years in retail leadership, strong communication, and the ability to manage staffing, training, and supervision while