Store Operations & Merchandising Leader

Kohl's Corp.; Dartmouth (MA); On-site; USD 66,000 - 105,000; Full time

Job summary

Kohl's in the United States is seeking an Operations Manager or Merchandising Manager to oversee store operations and merchandising, delivering excellent customer service. You will coach and develop associates to execute processes that drive sales and profitability.

Lead with integrity, manage floor replenishment, pricing, and signage, and ensure brand standards. This role requires strong leadership, communication, and problem-solving skills to achieve KPIs and provide a seamless shopping

Qualifications

• Must be 18 years of age or older.
• Experience supervising teams or associates, including coaching to achieve daily goals and performance management.
• Excellent verbal/written communication and interpersonal skills.
• Excellent decision-making and problem-solving skills to make quick decisions.
• Strong people management skills and ability to develop talent.
• Flexible availability, including days, nights, weekends and holidays.

Responsibilities

• Oversee store operations and/or merchandising to drive sales and profitability.
• Coach and develop associates to execute operational, service and merchandising processes.
• Ensure sound operational processes including receiving, stockroom management, and omni-channel fulfillment.
• Lead pricing activities, ticketing, and signage accuracy and timeliness.
• Maintain product on sales floor through floor replenishment and remerchandising based on sell-through and seasonality.
• Direct and train associates to adhere to company merchandising direction and brand standards.
• Ensure customer service standards are met and deliver a compelling customer experience.
• Monitor KPIs and adjust resources to meet business needs.
• Partner with Loss Prevention to protect product and reduce shrinkage.
• Participate in hiring, onboarding, and ongoing training of new associates.

Education

College degree or equivalent

Job description

Kohl's in the United States is seeking an Operations Manager or Merchandising Manager to oversee store operations and merchandising, delivering excellent customer service. You will coach and develop associates to execute processes that drive sales and profitability.

Lead with integrity, manage floor replenishment, pricing, and signage, and ensure brand standards. This role requires strong leadership, communication, and problem-solving skills to achieve KPIs and provide a seamless shopping