Store Operations Manager: Lead Team, Deliver Service Growth

Insomnia Cookies; Norman (OK); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Cellphone data stipend

Stock earnings (Cookie Jar)

Healthy benefits (medical, dental, &-v

401K with match

Paid vacation & wellness days

Enrollment in Cookie College

Free cookies & swag

Job summary

Insomnia Cookies is actively hiring for a Store Operations Manager (GM) for our Norman, OK store. You will hire and coach a diverse hourly team, lead service quality and store cleanliness, and establish a culture of excellence focused on cookie quality and sales performance.

You’ll manage inventory, create local marketing drops, and drive in-store recognition programs to engage guests. The role emphasizes hospitality, leadership, and operational oversight in a fast-paced, growing company with

Qualifications

• 3+ years of management/leadership experience in a restaurant or retail establishment
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thu-Sun)
• Benevolent leadership style with a player-coach mentality in daily management
• Innate hospitality and ability to deliver exceptional customer service
• Strong software aptitude: restaurant/retail software, MS Outlook, Excel, MS Teams; prior ATS experience
• Familiarity with commercial convection ovens is a plus

Responsibilities

• Hire, coach and develop a diverse part-time hourly staff (Shift Leaders, Cookie Crew, Delivery Drivers)
• Lead service components including food quality, customer service, employee friendliness, and store cleanliness
• Establish a culture of excellence prioritizing cookie quality, customer service, and sales performance, with growth opportunities
• Manage and audit inventory to maintain proper controls
• Create and execute local marketing drops and drive in-store recognition programs/contests

Skills

Leadership

Customer service

Staff coaching

Inventory management

Restaurant/retail operations

Tools

MS Outlook

Excel

MS Teams

Applicant Tracking System

Job description

Insomnia Cookies is actively hiring for a Store Operations Manager (GM) for our Norman, OK store. You will hire and coach a diverse hourly team, lead service quality and store cleanliness, and establish a culture of excellence focused on cookie quality and sales performance.

You’ll manage inventory, create local marketing drops, and drive in-store recognition programs to engage guests. The role emphasizes hospitality, leadership, and operational oversight in a fast-paced, growing company with