Store Operations Leader — Training, Merchandising & Service

R555US DTLR, Inc.; Ferndale (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

DTLR, Inc. is seeking an Assistant Store Manager to support daily store operations, drive sales, and ensure excellent customer service. You will assist with staff training, scheduling, and performance evaluations while helping manage expenses and inventory across stores in the district.

The role requires a strong leadership presence, the ability to enforce policies, and a proactive approach to loss prevention and merchandising. A flexible schedule including weekends and holidays is anticipated.

Qualifications

• Retail leadership experience required (1+ year)
• Strong English communication and customer service skills
• Ability to train and develop store staff
• Ability to manage expenses and inventory effectively
• Flexible schedule including days, nights, weekends, and holidays

Responsibilities

• Assist Store Manager with daily store operations and execution
• Model and enforce company policies and standards
• Lead recruit, train, and develop store personnel
• Support performance evaluations and feedback for staff
• Assist with expense management and budgeting
• Monitor shrink and loss prevention efforts
• Ensure outstanding customer service and store cleanliness
• Coordinate merchandising and inventory counts
• Travel to multiple stores within the district when needed

Skills

Business knowledge

English proficiency

Interpersonal skills

Poise and diplomacy

Strategic thinking

Time management

Organizational skills

Discretion and confidentiality

Team leadership

Customer service oriented

Tools

Microsoft Office

Job description

DTLR, Inc. is seeking an Assistant Store Manager to support daily store operations, drive sales, and ensure excellent customer service. You will assist with staff training, scheduling, and performance evaluations while helping manage expenses and inventory across stores in the district.

The role requires a strong leadership presence, the ability to enforce policies, and a proactive approach to loss prevention and merchandising. A flexible schedule including weekends and holidays is anticipated.