Store Operations Leader & People Coach

A Igreja de Jesus Cristo dos Santos dos Últimos Dias; American Fork (UT); On-site; USD 42,000 - 64,000; Full time

Job summary

A Igreja de Jesus Cristo dos Santos dos Últimos Dias seeks an Assistant Store Manager for the Deseret Industries Store in American Fork, UT to oversee daily retail and processing operations, mentor staff, handle customer concerns, and ensure adherence to Church guidelines.

Under Store Manager supervision, you will coordinate donations, sales floor activities, safety standards, and DI programs while fostering a compassionate service culture aligned with the Church mission.

Qualifications

• Bachelor's degree in business administration, retail operations, or related field.
• Six years of experience with at least four years managing others and operations in a retail/processing environment.
• Ability to lead, coach, teach and manage people and processes and implement policies and procedures.
• Proven track record in customer service, resolving conflicts, negotiation and performance management.
• Must be able to meet the physical demands of the job (lift up to 25 lbs, stand/walk long periods).
• Must be a member of The Church of Jesus Christ of Latter-day Saints and temple worthy.

Responsibilities

• Coordinate all store personnel including shift coverage, area coverage, and workload.
• Coordinate incoming donations, ensuring timely processing and inventory flow.
• Coordinate all sales floor activities to meet store standards.
• Resolve customer and associate complaints and related issues.
• Manage emergency situations as they arise.
• Supervise Job Coach Trainers and DI staff.
• Ensure associates are trained according to DI policies and conduct development discussions.
• Maintain a safe working environment by applying safety guidelines and safety committee.
• Meet with local Church leaders to educate and train regarding DI services.
• Coordinate with local Church leaders to meet the needs of Church members.

Skills

People leadership

Customer service

Conflict resolution

Training & coaching

Education

Bachelor's degree in business administration or related

Job description

A Igreja de Jesus Cristo dos Santos dos Últimos Dias seeks an Assistant Store Manager for the Deseret Industries Store in American Fork, UT to oversee daily retail and processing operations, mentor staff, handle customer concerns, and ensure adherence to Church guidelines.

Under Store Manager supervision, you will coordinate donations, sales floor activities, safety standards, and DI programs while fostering a compassionate service culture aligned with the Church mission.