Assistant Mgr, Store

A Igreja de Jesus Cristo dos Santos dos Últimos Dias; American Fork (UT); On-site; USD 42,000 - 64,000; Full time

Job summary

A Igreja de Jesus Cristo dos Santos dos Últimos Dias seeks an Assistant Store Manager for the Deseret Industries Store in American Fork, UT to oversee daily retail and processing operations, mentor staff, handle customer concerns, and ensure adherence to Church guidelines.

Under Store Manager supervision, you will coordinate donations, sales floor activities, safety standards, and DI programs while fostering a compassionate service culture aligned with the Church mission.

Qualifications

• Bachelor's degree in business administration, retail operations, or related field.
• Six years of experience with at least four years managing others and operations in a retail/processing environment.
• Ability to lead, coach, teach and manage people and processes and implement policies and procedures.
• Proven track record in customer service, resolving conflicts, negotiation and performance management.
• Must be able to meet the physical demands of the job (lift up to 25 lbs, stand/walk long periods).
• Must be a member of The Church of Jesus Christ of Latter-day Saints and temple worthy.

Responsibilities

• Coordinate all store personnel including shift coverage, area coverage, and workload.
• Coordinate incoming donations, ensuring timely processing and inventory flow.
• Coordinate all sales floor activities to meet store standards.
• Resolve customer and associate complaints and related issues.
• Manage emergency situations as they arise.
• Supervise Job Coach Trainers and DI staff.
• Ensure associates are trained according to DI policies and conduct development discussions.
• Maintain a safe working environment by applying safety guidelines and safety committee.
• Meet with local Church leaders to educate and train regarding DI services.
• Coordinate with local Church leaders to meet the needs of Church members.

Skills

People leadership

Customer service

Conflict resolution

Training & coaching

Education

Bachelor's degree in business administration or related

Job description

Assistant Mgr, Store

American Fork, UT, United States (No Local)

To meet the needs of the Church, we seek to build teams that represent the diverse perspectives, broad life experiences and backgrounds of our global Church membership. With that in mind, we encourage all qualified applicants to apply.

Job Description

This role helps to foster self-reliance, care for the poor and the needy, and provide opportunities for giving and service by: helping members become economically and emotionally self-reliant; providing access to essential food and clothing items, helping members prepare for and respond to disasters; and providing humanitarian aid to relieve suffering; thus furthering the mission of the Church. This position exists to provide operational processing, retail, and development management expertise of the day-to-day operations of a Deseret Industries Store. The incumbent will provide daily support to all store staff including the store manager. This support may include: conflict resolution, customer service, coordination of all retail and processing operations, development services, handling of store monies, staff and associate training, and ensuring that the mission and purpose of DI is being met. Customers include: Church leaders, associates, job coach trainers, store manager, store patrons, donors, volunteers, and missionaries. Customers can expect a professional and compassionate interaction with an Assistant Store Manager. They will be able to handle all matters that arise in a store with tact, skill, and honesty.

Responsibilities

Under the direction of the Store Manager:

• 5% Coordinate all store personnel including shift coverage, area coverage, and workload.
• 4% Coordinate incoming donations, ensuring that incoming donations are processed appropriately and in a timely fashion ensuring inventory flow and efficient retail processing operations.
• 10% Coordinate all sales floor activities, ensuring that all store standards are met.
• 4% Responsible for resolving customer and associate complaints, needs and related issues.
• 2% Responsible for emergency situations as they arise.
• 50% Supervise Job Coach Trainers. (
• 15% Ensure that all associates are being trained according to DI policies and purpose including weekly and quarterly Results & Development discussions.
• 3% Maintain a safe working environment through the application of established safety guidelines, sound principles, and the establishment of a working safety committee.
• 3% As requested, meet with local (Ward, Stake, and Area) Church leaders to educate and train regarding DI services.

• Coordinate with local (Ward, Stake, and Area) Church leaders to meet the needs of Church members. (3%)

Qualifications

Bachelor's degree in related field of study: business administration, retail operations, or related.

Requires six years of experience with at least four years of experience managing others and operations in a retail and processing environment. Experience working with individuals who have a disability is a plus.

Ability to lead, coach, teach, and manage people and processes and effectively implement policies and procedures is a must to be successful as an Assistant Store Manager.

Proven track record in providing successful customer service, resolving conflicts, negotiation, and performance management.

Must be able to meet the physical demands of the job required which includes ability to regularly lift up to 25 lbs., to walk and stand for long periods of time, to bend, twist, stoop and climb as needed.

Qualificação de dignidade Must be a member of The Church of Jesus Christ of Latter-day Saints and currently temple worthy.

About Us

Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord's work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings- giving Church members places to worship, teach, learn, and receive sacred ordinances- our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.

Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.

Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.