Retail Operations Supervisor: Lead & Develop Empowered Teams

The Church of Jesus Christ of Latter-day Saints; Nampa (ID); Sur place; USD 42 000 - 63 000; Plein temps

Résumé du poste

The Church of Jesus Christ of Latter-day Saints in Idaho seeks a Supervisor, Retail Operations to lead and mentor a team of store associates, including those with barriers to employment, and to coordinate vocational rehabilitation with Development Counseling Services.

You will oversee store operations, training, openings and closures, performance management, and customer service, ensuring safety, compliance, and strong merchandising.

Qualifications

• Bachelor's degree in business, education, social work, or related field.
• Three years' experience in training, education, or business settings including retail, warehouse, or customer service operations.
• Ability to regularly lift 50 pounds, walk, and stand for long periods. Bend, twist, and climb as needed.
• Strong customer service experience and ability to interface successfully with diverse demographics of people.

Responsabilités

• Lead and supervise 12-25 store associates who may have disabilities or barriers to employment.
• Schedule and coordinate store associate care plans with Development Counseling Services.
• Implement behavior management techniques to drive performance, including de-escalation.
• Manage store associate training program including schedule, time management and soft skills.
• Oversee retail operations including merchandising, inventory, and donation processing.
• Ensure safety protocols and compliance with store standards and policies.

Connaissances

Store leadership

Training & coaching

Customer service

Communication

Team supervision

Data-driven decisions

Formation

Bachelor's degree in business, education, social work, or related field

Outils

MS Office

Inventory systems

Description du poste

The Church of Jesus Christ of Latter-day Saints in Idaho seeks a Supervisor, Retail Operations to lead and mentor a team of store associates, including those with barriers to employment, and to coordinate vocational rehabilitation with Development Counseling Services.

You will oversee store operations, training, openings and closures, performance management, and customer service, ensuring safety, compliance, and strong merchandising.