Store Operations Leader - Health & Customer Experience

CVS Health Corporation; Balch Springs (TX); On-site; USD 26,000 - 40,000; Full time

Job summary

CVS Health Corporation is seeking an Operations Manager to join the Store Management team. You will drive store execution and performance while building customer loyalty through excellent service, safety, and quality.

This role emphasizes leadership, collaboration with team members, and accountability in daily operations. Key duties include supervising the store crew, managing sales and inventory, staffing, training, and development, along with financial management.

Qualifications

• Deductive reasoning ability, advanced analytical skills and computer skills.
• Advanced communication skills, leadership, supervision, and influencing skill
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
• Experience as a retail manager or supervisor
• High School diploma or equivalent preferred but not required.

Responsibilities

• Lead store crews and manage day-to-day operations
• Supervise and direct activities of the store's crew
• Communicate information to staff and supervisors openly and promptly
• Support Store Manager with action plans for operational and service improvement
• Resolve customer questions, problems and complaints
• Promote CVS customer service culture

Skills

Deductive reasoning

Analytical skills

Computer skills

Communication

Leadership

Supervision

Influencing

Flexible schedule

Overtime

Urgent issue response

Education

High School diploma or equivalent

Job description

CVS Health Corporation is seeking an Operations Manager to join the Store Management team. You will drive store execution and performance while building customer loyalty through excellent service, safety, and quality.

This role emphasizes leadership, collaboration with team members, and accountability in daily operations. Key duties include supervising the store crew, managing sales and inventory, staffing, training, and development, along with financial management.