Store Operations Leader — Guest Service & Hospitality

The Fresh Market Inc; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Team Member discount up to 40%

Early Earn Wage Access

401K contribution and company match

Medical, Dental, Vision, Disability, &

Personal time off & time off purchase

Discounts on pet insurance, daycare, &

Job summary

The Fresh Market is seeking a Store Operations Manager to lead Guest Service, Fresh Production, In-Stock, and Inventory Control, delivering exceptional hospitality and safe shopping experiences. You’ll support the Store Director and model our core values daily on the sales floor.

You will oversee scheduling, labor budgets, audits, and compliance while coaching teams to achieve performance targets in a fast-paced, high‑volume store environment.

Qualifications

• 3+ years of progressive management experience in supermarkets, retail, restaurants, hospitality, or general business.
• Proven success delivering an exceptional guest experience while meeting performance goals.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Excellent communication, coaching, and conflict‑resolution skills.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Food Safety Certification or ability to obtain after hire.
• Must be 21 years of age or older.

Responsibilities

• Model our values of passion, excellence, hospitality, and teamwork in every interaction.
• Provide hands-on leadership to Guest Service, Fresh Production, and other operational support departments.
• Help manage scheduling and labor to support service needs while staying within labor budgets.
• Be visible and accessible on the sales floor and front end, engaging with guests and helping team members solve problems.
• Serve as Manager on Duty (MOD) during assigned shifts, ensuring smooth operations, safety, and exceptional guest service.
• Maintain compliance with food safety, sanitation, risk management, and all regulatory requirements.
• Support inventory management, accurate ordering practices, shrink control, and operational efficiencies.
• Support workload planning, task execution, and team alignment so daily priorities are met.

Skills

People leadership

Guest service excellence

Communication skills

Scheduling awareness

Education

Bachelor’s degree in business or related field

Tools

POS systems

Microsoft Office

Job description

The Fresh Market is seeking a Store Operations Manager to lead Guest Service, Fresh Production, In-Stock, and Inventory Control, delivering exceptional hospitality and safe shopping experiences. You’ll support the Store Director and model our core values daily on the sales floor.

You will oversee scheduling, labor budgets, audits, and compliance while coaching teams to achieve performance targets in a fast-paced, high‑volume store environment.