Hospitality-Driven Store Operations Leader

The Fresh Market Inc; Jacksonville (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Team member discount up to 40%

Early Earn Wage Access (up to 50% of)

401K with company match

Financial Wellness Program

PTO and buy-up time off plans

Medical, Dental, Vision, Disability, &

Life Insurance

Job summary

The Fresh Market Inc. is seeking a Store Operations Manager (SOM) to lead major operations across Guest Service, Fresh Production, In-Stock, and Inventory Control. You will drive hospitality, safety, and execution daily while managing scheduling and labor within budget.

You will be visible on the floor, coach teams, and serve as Manager on Duty to ensure exceptional guest service and regulatory compliance. This role requires a proactive, energetic leader aligned with our service standards.

Qualifications

• 3+ years of progressive management experience in supermarkets, retail, restaurants, hospitality, or general business.
• Bachelor’s degree in business, retail management, or related field preferred.
• Food Safety Certification or ability to obtain after hire.

Responsibilities

• Provide hands-on leadership to Guest Service, Fresh Production, and other operational support departments.
• Help manage scheduling and labor to support service needs while staying within labor budgets.
• Be visible and accessible on the sales floor and front end, engaging with guests and helping team members solve problems.
• Serve as Manager on Duty (MOD) during assigned shifts, ensuring smooth operations, safety, and exceptional guest service.
• Maintain compliance with food safety, sanitation, risk management, and all regulatory requirements.
• Support inventory management, accurate ordering practices, shrink control, and operational efficiencies.

Skills

Guest Service

Staff Leadership

Scheduling

Communication

Food Safety

POS Systems

Microsoft Office

Education

Bachelor’s degree in business/retail management or related field

Tools

Scheduling tools

Microsoft Office

Job description

The Fresh Market Inc. is seeking a Store Operations Manager (SOM) to lead major operations across Guest Service, Fresh Production, In-Stock, and Inventory Control. You will drive hospitality, safety, and execution daily while managing scheduling and labor within budget.

You will be visible on the floor, coach teams, and serve as Manager on Duty to ensure exceptional guest service and regulatory compliance. This role requires a proactive, energetic leader aligned with our service standards.