Store Operations Leader: Guest Experience & Safety

Festival Foods; West Allis (WI); On-site; USD 60,000 - 82,000; Full time

Benefits offered by this job

Associate Discount 15%

Weekly pay

Two-Week Advanced Scheduling

Vision & Dental Insurance

Parental leave (3 weeks)

401(k) match

Job summary

Festival Foods is seeking an Operations Manager in West Allis, WI, to oversee daily store operations, lead Center Store and Fresh teams, and support cashier functions. The role involves acting as manager-on-duty, resolving guest concerns, and helping drive in-store standards and safety.

You will coach associates, ensure food safety, manage inventory, and collaborate with store leadership to deliver exceptional guest experiences during extended hours and a four-ten-hour shift pattern.

Qualifications

• High School Education or equivalent combination of education and experience.
• Proven merchandising skills, with ability to make timely and effective decisions.
• Ability to deal tactfully and effectively with guests and all associates.
• Good organizational skills, with a full understanding and ability to learn operation systems.
• Good oral and written communication skills and the ability to handle a diverse crew in a fast-paced environment.
• Thorough understanding of all safety requirements and company safety policies, including proper lifting techniques and box cutter safety.
• Must possess the ability to complete and apply on-the-job safety training to recognize and react to possible safety hazards on store premises, and safely operate equipment.

Responsibilities

• Create a Positive Environment: Model and maintain Festival Foods culture within the store by fostering a positive, productive environment for associates and guests alike.
• Adapt to the Day: Make quick, effective decisions to adapt to changing business needs, delivering on our priorities of helpfulness and in-stock.
• Offer Helpful Guest Service: Actively promote and execute exceptional guest service, ensuring an outstanding experience for every guest and living out our boomerang principle to keep our guests coming back.
• Provide Leadership Support: Serve as manager-on-duty when needed, supporting overall store operations, including managing departments.
• Develop Associates: Coach and train associates on best practices, policies, and procedures, with an emphasis on freshness, in-stock, helpfulness, & food safety. Document violations of policies and conduct progressive discipline in partnership with HR and store leadership as necessary.
• Meet Department Standards: Observe sales floor and back stock conditions, taking action to correct areas of opportunity.
• Communicate and Collaborate: Partner with Store Director, Fresh Sr. Manager, Center Store Sr. Manager, and associates to maintain standards and exceed guest expectations during assigned shift.
• Ensure Food Safety: Ensure compliance with food safety and sanitation standards, in adherence with guidelines set by local and company officials during assigned shift.
• Reduce Waste: Uphold asset protection policies and ensure proper inventory management, with a focus on minimizing shrinkage in all departments.
• Merchandise Product: Support the merchandising and maintenance of displays, ensuring that all specialty floor displays meet our high standards of freshness and visual appeal.
• Prioritize Safety: Review and enforce occupational safety standards and policies, ensuring a safe work environment for associates and guests. Complete and file incident and accident reports, and report all violations.
• Honor Commitments: Maintain regular, timely attendance in accordance with the work schedule.
• Support the Team: Other duties as assigned.

Skills

Merchandising

Guest service

Decision making

Organizational skills

Communication

Education

High School or equivalent

Tools

Forklift

Harness

Power jack

Walk behind lift

WAV

Baler

Printer/Scanner safety tools

Job description

Festival Foods is seeking an Operations Manager in West Allis, WI, to oversee daily store operations, lead Center Store and Fresh teams, and support cashier functions. The role involves acting as manager-on-duty, resolving guest concerns, and helping drive in-store standards and safety.

You will coach associates, ensure food safety, manage inventory, and collaborate with store leadership to deliver exceptional guest experiences during extended hours and a four-ten-hour shift pattern.