Store Operations Leader: Guest Service & Fresh

The Fresh Market Inc; Mt. Lebanon (PA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Team Member discount up to 40%

Early Earn Wage Access (up to 50% of e

401K contribution and company match

Financial Wellness Program

Job summary

The Fresh Market is seeking a Store Operations Manager (SOM) in Mt. Lebanon, PA to lead Guest Service, Fresh Production, In-Stock, and Inventory Control, ensuring exceptional hospitality and safe, efficient store operations.

You will report to the Store Director and coach frontline teams to deliver consistent, high‑quality guest experiences. Responsibilities include scheduling, labor management within budgets, hands‑on leadership on the sales floor, ensuring food safety, audits readiness, and

Qualifications

• 3+ years of progressive management experience in supermarkets, retail, restaurants, hospitality, or general business.
• Proven success delivering an exceptional guest experience while meeting performance goals.
• Strong leadership skills with the ability to motivate and develop high‑performing teams.
• Excellent communication, coaching, and conflict‑resolution skills.

Responsibilities

• Model values of passion, excellence, hospitality, and teamwork in every interaction.
• Provide hands‑on leadership to Guest Service, Fresh Production, and other ops departments.
• Help manage scheduling and labor within labor budgets.
• Be visible on the sales floor and engage with guests and team members.

Skills

Leadership

Guest Service

Scheduling

Communication

Team Facilitation

Education

Bachelor's degree in business or related field

Tools

POS systems

Microsoft Office

Job description

The Fresh Market is seeking a Store Operations Manager (SOM) in Mt. Lebanon, PA to lead Guest Service, Fresh Production, In-Stock, and Inventory Control, ensuring exceptional hospitality and safe, efficient store operations.

You will report to the Store Director and coach frontline teams to deliver consistent, high‑quality guest experiences. Responsibilities include scheduling, labor management within budgets, hands‑on leadership on the sales floor, ensuring food safety, audits readiness, and