Campus Store Leader: Growth, Service & Operations

Follett Corporation; Middletown (CT); On-site; USD 52,000 - 75,000; Full time

Job summary

Follett Higher Education seeks a Campus Store Leader to support a Market Leader or Campus Store Manager overseeing store operations and delivering exceptional customer service. You will drive sales, manage inventory, and ensure visual merchandising standards.

The role emphasizes team mentorship, scheduling within budget, and collaboration with campus partners to run events and materials efficiently. Strong leadership and financial acumen are essential.

Qualifications

• Associate's degree or equivalent required.
• 0-5 years of relevant experience.
• Academic retail experience is a plus.
• Strong organizational, time management, and problem-solving skills.
• Strong customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.
• Advanced relationship building and ability to influence a team and customer outreach.
• General computer skills.

Responsibilities

• Drive sales growth and execute store plans for traditional and peak periods.
• Supervise and coach team members, onboarding new hires, and schedule coverage.
• Create an engaging customer service culture and resolve escalated issues.
• Collaborate with campus partners to facilitate events and maintain store operations.

Skills

Organizational skills

Time management

Problem-solving

Customer service

Communication skills

Presentation skills

Analytical skills

Financial acumen

Relationship building

Influencing teams

Customer outreach

General computer skills

Education

Associate's Degree or equivalent

Tools

POS systems

OMS Orders

Job description

Follett Higher Education seeks a Campus Store Leader to support a Market Leader or Campus Store Manager overseeing store operations and delivering exceptional customer service. You will drive sales, manage inventory, and ensure visual merchandising standards.

The role emphasizes team mentorship, scheduling within budget, and collaboration with campus partners to run events and materials efficiently. Strong leadership and financial acumen are essential.