Store Operations Leader – Elevate Customer Experience

Crate & Barrel; Santa Ana (CA); On-site; USD 48,000 - 60,000; Full time

Job summary

Crate & Barrel is seeking a Team Leader, Operations to drive seamless merchandise flow and store operations at our Santa Ana location. You will oversee salesfloor, backroom, and curbside activities, mentor teams, and partner with the Assistant Store Leader to deliver operational excellence and strong customer service.

The role requires hands-on leadership on the sales floor, coaching, and a reliable schedule including nights, weekends, and holidays.

Qualifications

• 1+ years customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends.

Responsibilities

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader.
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
• In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth.
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader.
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.
• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD).
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance.
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.

Skills

Customer service

Retail leadership

Communication skills

Organizational skills

Time management

Problem solving

Execution and drive results

On-floor presence

Leadership on duty

Flexible availability

Tools

Microsoft Office

Google applications

Store computer systems

Tablet devices

Job description

Crate & Barrel is seeking a Team Leader, Operations to drive seamless merchandise flow and store operations at our Santa Ana location. You will oversee salesfloor, backroom, and curbside activities, mentor teams, and partner with the Assistant Store Leader to deliver operational excellence and strong customer service.

The role requires hands-on leadership on the sales floor, coaching, and a reliable schedule including nights, weekends, and holidays.