Store Operations Leader: Elevate Customer Experience

Crate & Barrel; Washington (District of Columbia); On-site; USD 52,000 - 70,000; Full time

Job summary

Crate & Barrel in Washington, DC seeks an Assistant Store Leader – Operations to drive efficient store operations and back-of-house excellence. You will oversee receiving, inventory, fulfillment, scheduling, and store technology while leading training and onboarding for all associates.

You will partner with the Store Leader to execute initiatives, monitor metrics, support audits, and mentor your team to deliver consistent service and operational excellence in a fast-paced retail environment.

Qualifications

• 2+ years of customer service or retail leadership experience.
• Proficiency with Microsoft Office and Google apps.
• Full-time availability including nights, weekends, and holidays.

Responsibilities

• Oversee daily store operations including receiving, inventory, and fulfillment.
• Lead scheduling, expenses, and store technology usage.
• Mentor and train associates; support onboarding and product knowledge.
• Drive customer experience and maintain operational standards.
• Collaborate with leadership to monitor metrics and safety.

Skills

Retail leadership

Customer service

Communication skills

Time management

Flexible schedule

Tools

Microsoft Office

Google Workspace

Tablets / Mobile devices

Computer systems

Job description

Crate & Barrel in Washington, DC seeks an Assistant Store Leader – Operations to drive efficient store operations and back-of-house excellence. You will oversee receiving, inventory, fulfillment, scheduling, and store technology while leading training and onboarding for all associates.

You will partner with the Store Leader to execute initiatives, monitor metrics, support audits, and mentor your team to deliver consistent service and operational excellence in a fast-paced retail environment.