Store Operations Leader — Elevate Customer Experience

Sephora; San Antonio (TX); On-site; USD 33,000 - 38,000; Full time

Benefits offered by this job

Healthcare benefits

Inclusive workplace

Job summary

Sephora in San Antonio, TX-The Rim store, is seeking an Operations Leader. You’ll drive operational excellence, oversee inventory, replenishment and merchandising, and coach the team to deliver an exceptional client experience.

Lead with impact, uphold Sephora standards, drive brand presentation, and support store goals. Strong leadership, communication, and problem-solving skills are essential; availability for nights, weekends and holidays is expected.

Qualifications

• Minimum 2 years of leadership experience in a similar role, preferably in retail operations or hospitality.
• Proven ability to lead, coach, and develop teams to achieve goals.
• Strong attention to detail with excellent problem-solving and organizational skills.
• Effective time management and ability to prioritise in a dynamic environment.
• Excellent communication and interpersonal skills.
• Skilled at motivating teams and fostering a collaborative, goal-driven culture of accountability and success.
• Physically able to lift and carry up to 50 pounds as needed.

Responsibilities

• Lead with impact You’ll directly impact store success as you oversee inventory management, replenishment, order fulfillment, and ensure operational standards are met
• Drive brand presentation Lead visual merchandising, promotional events, and store maintenance to uphold Sephora’s brand and drive sales
• Support client experience Partner with the team to deliver exceptional service and contribute to achieving store goals
• Coach and develop Guide and train team members to build a fulfilling path at Sephora while learning operational processes, selling behaviors, performance metrics, and company initiatives
• Foster inclusivity and teamwork Help promote a culture of openness where everyone feels empowered
• Uphold Sephora standards Follow company policies and help create a safe and enjoyable shopping experience for all

Skills

Leadership

Coaching

Communication

Time management

Problem-solving

Organizational skills

Team motivation

Job description

Sephora in San Antonio, TX-The Rim store, is seeking an Operations Leader. You’ll drive operational excellence, oversee inventory, replenishment and merchandising, and coach the team to deliver an exceptional client experience.

Lead with impact, uphold Sephora standards, drive brand presentation, and support store goals. Strong leadership, communication, and problem-solving skills are essential; availability for nights, weekends and holidays is expected.